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Business Profile

Fingerprinting

IDEMIA Identity & Security USA, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fingerprinting.

Reviews

This profile includes reviews for IDEMIA Identity & Security USA, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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IDEMIA Identity & Security USA, LLC has 33 locations, listed below.

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    • IDEMIA Identity & Security USA, LLC

      296 Concord Road, Suite 300 Billerica, MA 01821-6618

    • IDEMIA Identity & Security USA, LLC

      6542 E 91st St Tulsa, OK 74133-5314

    • IdentoGo

      7804 Montgomery Ave Ste 5 Elkins Park, PA 19027

    • Identogo

      3401 Grays Ferry Ave Bldg 197 Ste 100N Philadelphia, PA 19146

    • IdentoGO

      340 Seven Springs Way Ste 200 Brentwood, TN 37027

    Customer Review Ratings

    1.06

    Average of 59 Customer Reviews

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    Review Details

    • Bob P

      Date: 01/30/2025

      Horrible customer service st this place in ********** *********** people skills and zero customer service whatsoever with an attitude

    • Cary S

      Date: 12/09/2024

      IdentoGo is a dishonest agency, stole my money and provided no information. Disgusted.

    • James P

      Date: 09/30/2024

      These people are absolute trash.They have literally one job and they can't even do that right. These sorry MFers jerked me around for weeks bc they're so incompetent that they can't just take some fingerprints and send them to the correct state organization.I got printed for a background check and two weeks later I hear back that the prints were no good so I have to reschedule. It was saturday and ofc, they're not open on the weekends. I scheduled a second appt for the following Monday to get reprinted. The office is over 20 miles from my house and it takes about an hour to get there. When I arrived, the attendant told me that a lot of people needed reprints right now bc the system wasn't working properly. Then she said she would have to call tech support and have them get in contact with me in a few days and then I would have to reschedule again and come back down for a third ******* shouldn't be this hard to do some fingerprints and while I'm waiting I can't get paid. I would beat the tar out of these people if I could, it's that infuriating.Avoid them at all costs.

    • Cynthia B

      Date: 09/13/2024

      I was nt greed properly, the Little man walked up, asking if we had ********* should hve made appt. I stated No *** **************** told us to walk in anytime. We presented our CERTIFICATE as stated, mine was an ************* fiancee was a Newer. He turned both of us away, telling us on go Online Vital check to order. Keep in mind both our dates where coming up to expired, due to be lengthy OTR trips, but Little man cared less, he continued to NOT be helpful at all. They need to FIRE HIM QUICK!!! So we had to go Online & pay $125.00 for a CERTIFICATE, plus notary fees. Where this company actually offer another solution for there Previlage Ppl. Becuz we where told from a Caucasian person that went there, it's a lady that work there is Nice. This company can go in there computer for a small fee & pull up your BC & process The *** doc. So we paid ovr $125.00 for somethg they could hve done in there office for under $50.00. That Little Caucasian Man need to be FIRED ASAP!!!!

    • Todd K

      Date: 08/27/2024

      Sent in renewal for *** over 10 weeks ago and am still waiting. Ive called several times and that doesnt seem to be helping. IDEMIA is the worst. Stay away, Al they say is theyre short staffed and busy.

    • Ro G

      Date: 08/26/2024

      It has more than 60 days since I applied for TSA, I followed up and spoke to different CSRs. Felt like they dont care about my inquiries and follow up. Rude and unprofessional.

    • Karl R

      Date: 07/17/2024

      Their website instructions for obtaining a fingerprint card points you to sparse locations with a service called Print-to-go which barely exists. It turns out you can just go to any *** and have it done. Also no real reps no matter what number you call. Awful.

    • Francesca M

      Date: 05/16/2024

      Company was made aware that I was doing fingerprints for my nursing license. They placed my fingerprints under a different agency and now have the AUDACITY to tell me I have to have to pay and have them redone. Not when it's the companies mistakes. Why ask who the fingerprints are for if you are gonna make those type of mistakes. Then when I let them know I was filing a complaint..the customer service agent didn't even care.

    • Chris S

      Date: 05/09/2024

      It's been 60 days and my ******* k renewal still hasn't been processed. Their customer service is a joke.

    • Debbie W

      Date: 04/28/2024

      This is the worst company I have ever dealt with. I will spare my readers the whole saga, but I already had tsa pre check and was simply trying to get a renewal. I was repeatedly told my fingerprint capture was not clear enough. Despite that I told numerous Idemia workers that my fingerprints have been affected by chemotherapy, they were rude and completely unhelpful. Thank goodness for my husband, who found a different company - Telos - that also does renewals. I had my renewal IN A WEEK. You do not need to use Idemia!!!!!!

    IDEMIA Identity & Security USA, LLC is NOT a BBB Accredited Business.

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