Clothing
Jute and JackfruitAbout
Important information
About This Business
Jute and Jackfruit is a screened business member of Green America as well as One Percent for the Planet, donating one percent of revenue annually to environmental causes.
Years in Business: 17
Products and Services
Business Details
- BBB File Opened:
- 4/20/2010
- Business Started:
- 9/1/2008
- Type of Entity:
- S Corporation
- Business Management:
- Ms. Shana Yansen, President
- Number of Employees:
- 1
Additional Contact Information
- Principal Contacts
- Ms. Shana Yansen, President
- Customer Contacts
- Ms. Shana Yansen, President
- Additional Phone Numbers
- Other Phone: (781) 859-5232
- Additional Email Addresses
- Primary: Email this Business
Additional Information
- Payment methods
- American Express
- Discover
- MasterCard
- PayPal
- Visa
- Refund and Exchange Policy
- The business states their return and exchange policy is as follows;
Handbag Exchanges & Returns
If you are not satisfied with your handbag, you may exchange it for a
different handbag or store credit within 30 days of purchase. Returns
are accepted for damaged goods only. Please email or call us prior to
sending anything back however. A restocking fee of $5.00 is assigned to
all handbag exchanges. If you choose to pay for expedited shipping, this
will not be refundable. Handbags purchased at shows are not returnable.
Clothing Exchanges: If your clothing
item does not fit, or if you would like to exchange any item for a
different size or color, simply return the merchandise to us (address
listed below) with a delivery tracking number (so that both parties can
track the package). We will send you the new desired size/styles at no additional cost to you
upon receipt of the returned goods.
Clothing Returns: A $5 restocking fee
is assigned to clothing items under $50 and an $8 restocking fee is
assigned to returned purchases over
$50. This fee is waived if you wish to exchange for something else on
the website.
For unworn, damaged, or defective products, we will refund or exchange
for store credit in the full amount.
Items that are returned damaged or visibly worn due to use will not be
refunded.
Refunds/exchanges must be received within 30 days of purchase.
We recommend emailing or calling us before items are shipped back to us.
Items purchased at an event, festival or show are not returnable.
Jute and Jackfruit is not responsible for items lost in the mail. We
therefore recommend delivery confirmation and insurance on all
return/exchange items.
In order to serve you best, please notify us by phone or in writing before shipping anything
back.
Returns and Exchanges
should be shipped to:
Jute and Jackfruit, Inc.
ATTN: Returns/Exchanges
28 Churchill Avenue
Arlington, MA 02476 - Business Categories
- Clothing, Jewelry Stores, Purses
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.