Reviews
This profile includes reviews for Premium Parking Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 91 Customer Reviews
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Review fromBrian B
Date: 05/19/2025
Premium Parking charges exorbitant rates and bills customers for the time it takes for their inefficient app to work. The app would not take my card which I used before and after Parking at other vendors. It took me 20 minutes to get the app to wrk. Do not park at any Pemium Parking lots as the cost is very high and it's a hassle. Although I don't know ow if you can find any other place to park in the City of ************************************* Parking seems to have a monopoly. I probably won't go to the city for an event or entertainment or a restaurant for a very long time due to the parking situationReview fromPaul K
Date: 05/15/2025
I sent my payment though my credit card and the said they didn't receive it and gave me a $65 ticket. They fraud people!! I disputed it and they did nothing!! **** AND FRAUDULENT COMPANY!!
Premium Parking Service, LLC
Date: 05/19/2025
We would like more information to investigate this for you. We pride ourselves on elevated customer service and we can give you insight as to what happened here. Please email [email protected] and in the subject line reference BBB review #80867. We will send this to our Director and ensure a response is sent explaining what happened.Review fromTracy L
Date: 04/29/2025
Parked here with friend on 3/1/25 I drove and she paid for parking.$39.95 Found an unreserved spot and paid thru QR code posted, I get ticket in the mail weeks later for $98 for "no permit". I immediately appealed online and sent them copy of charge from my friends credit card, which was listed at "katapr cloud". They said charge was not listed as "premium parking" so we would have to pay. About the same time my friend said they tried to charge her again on 4/1 for same amount. Bank said it was set up as a revolving charge. Bank has since removed charge and blocked any charges from them. When I called them back to complain again, they said they changed fine to $15 as a complimentary gesture. I have not and will not pay the $15. This is a racket- we paid $39.95 plus service fee for 2 hrs which I think is a crime. This puts a bad eye on NOLA and I warn everyone I know about this scam.Review fromLisa F
Date: 03/25/2025
This company exploits people and is a scam. They charge outrageous fees for parking, are very quick to fine 10x the amount of the original fee and do NOT have a legitimate appeals process. The worst kind of business.Premium Parking Service, LLC
Date: 03/26/2025
We want to hear from you about your challenges regarding the dispute process, as we are always open to ideas for improvement. Please email us at ********************************************************************************************************. We can easily walk you through the process. With a 98% compliance rate and A+ BBB rating w/accrediation, we pride on serving our parkers with excellent customer **********************. Please email or give us a call to better assist you. ************Review fromRlw R.
Date: 03/01/2025
I believe myself and others may be taken advantage of due to high demand for Mardi Gras parking. I was charged $68 for eight hours which I understand. However, I tried to extend my time by just two hours and I got charged $56. That’s unacceptable. As someone who works solely on tips in the French quarter, New Orleans, this is highway robbery and no company should be allowed to take advantage of people is this way. It’s completely unacceptable and this needs to be changed.Review fromPatricia B
Date: 01/12/2025
Unfortunately the BBB will not allow me to formally lodge a complaint regarding the excessive fees charged by this company and the lack of accessible customer support. I was charged $50 for a ********************** fee for parking 34 minutes in excess of the $12.50 I paid for 3h parking. I would be more than willing to pay the $2 that represents the 34minutes over budgeted in the half-empty parking lot, however $50 in insanely excessive. I'd like to see a breakdown of where that figure comes from. This represents a 600% increase for those 34 minutes and 300% increase for the TOTAL amount of time in which I parked! How is that justifiable?! Is that not considered price gouging? In addition, I was given 15 days to pay the fine before the price increased, whoever despite the letter being sent from MD [my home state], I received it on the 12th day. Three days is hardly enough to give someone proper notification to pay. What if I was someone that needed to wait until payday to be able to afford this fine?Despite my efforts to contact this company to pay a different amount, I have found no available means to reach customer support. This lack of communication channels is highly concerning and unacceptable.Premium Parking Service, LLC
Date: 01/20/2025
We appreciate you expressing your concerns. We would like to speak to you about your options. You may dispute the invoice, please follow the instructions on your parking invoice. We strive for fair enforcement for all. Please email us at ******************************************************** and reference BBB review #*****. We will forward to local management for review. Please include a contact number so we may discuss with you.Review fromJanet P
Date: 01/08/2025
I entered my charge card number to pay and got a bill in the mail for $60 due in a month. This is highway robbery. I will never park there again.Premium Parking Service, LLC
Date: 01/13/2025
Please give us a call at **************. We would like to speak with you to better understand your situation and look for a solution.Review fromRachel W
Date: 01/07/2025
I parked at their *******, ** location from December 2nd-5th 2024 and was prompted to pay the full $75 monthly fee instead of the daily fee because it would be cheaper. When I paid for this I was not notified that when paying for the monthly fee I would be signing up for a monthly subscription. An additional $75 fee was posted to my bank statement for the month of January 2025. I notified Premium Parking of this error on 1/5/2025. I was told over the phone to submit a refund request. Today I received a notification that this request was denied.I canceled the subscription via the eat website on 1/5/2025 as soon as I was made away of the subscription charge. The website makes it very difficult to find where to cancel the subscription. They also neglected to make me aware of the subscription enrollment.This is beyond fraudulent and should be investigated immediately. Other reviewers have had similar complaints.Below is my confirmation number for case reference.44314360Premium Parking Service, LLC
Date: 01/08/2025
Hi ******,
We sincerely apologize for the friction this has caused you. We appreciate your feedback, and we want to earn your trust and business back. We have decided to fully refund you, as per your request. Thank you for submitting these concerns. Please allow 3-5 business days for processing.
Review fromAlyzza P
Date: 12/21/2024
If I could give negative stars I would. The area was congested and we could not get the site to load when we scanned the ** code. We parked for no more than 15 minutes. It was an $85 fee on top of $101 unpaid fee. I called the phone number on the invoice shortly after we left and he even thought the fee was absurd and to dispute it. He even mentioned there was a 15 minute grace ******* We still have yet to hear from them.Review fromShirley J
Date: 12/13/2024
Premium Parking shows a complete disregard for customers. Legal action should be taken and/or a class action suit filed against this company. The BBB is remiss in giving this company an A+ rating with all the complaints I see and my own personal experience. This review is probably a waste of time; BBB won't do anything to tell Premium to do better. I am nevertheless sharing my experience because 1) I will send a copy to Premium HQs, 2) I will send copies to the ******************************* and the *************** and 3) I am tired of having to put up and shut up when companies abuse consumers. On 11/2 I arrived in *********** to stay at a ***************************. No on street spots. I drove into the lot across the street so I wouldn't block traffic. There was no signage at the entrance to show rates or tell how to use the lot and no attendant on-site. Finally I found a sign that said to download an app. No other instructions. I couldn't get the app to work and continued to look for some type of assistance but no attendant. Finally I gave up and left to look for other parking. I couldn't find other parking so ended up returning to the same Premium lot. I finally found a *** booting other cars. He said many people can't get the app to work so cars get booted and fined regularly. He tried to download the app on my phone; after several attempts he gave up. He then tried on my friend's phone. After several attempts and 20+ minutes, he got the app to work and we paid for parking. I paid nearly $400 for 3 nights of parking. Robbery! Weeks after I got home, I received a parking ticket charging me $90 ($65 parking, $25 fine) for 28m53s trying to get THEIR bad app to work. The notice was generated 11/5/24 but I got it 11/14. I had to get cc copies to file a complaint on Premium's website. 72+ hours later I got a boilerplate refusal. I doubt they even considered my complaint. They are a scam; their bad payment system nets them huge additional revenue in fines.Premium Parking Service, LLC
Date: 12/17/2024
Dear Valued Customer,
Thank you for bringing your recent parking experience at our *********** location to our attention. We sincerely apologize for the frustration you encountered with the app, signage, and resulting ticket. We understand how important it is to have a smooth and positive parking experience, and we fell short in your case.
We take all customer feedback seriously and are constantly working to improve our services. We appreciate you highlighting the lack of clear signage and the difficulties with the app. We are actively investigating these issues and taking steps to enhance customer communication and functionality within the app.
To expedite a thorough investigation of your specific situation and address the $90 ticket, we kindly request your invoice number you received in the mail. This will help us locate your parking session and take appropriate action.
You can reach our dedicated Customer ********************** team who are available to assist you directly at ************ or ********************************************************* Please reference this email and your invoice number when contacting us.
We are committed to resolving this matter for you and ensuring a better experience for future parkers.
Sincerely,
The Premium Parking Team
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