Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies

About

About This Business

US Service Animals educates and assists people with disabilities through the use of animals. They offer information on Service Animals, Emotional Support Animals, and the laws surrounding ownership of each. USSA consults with mental health care professionals in all 50 states.

BBB Accredited Since: 4/9/2019

Years in Business: 10

Products and Services

ESA Letter for Housing, ESA Letter for Airline Travel, Service Animal Registration Kit (Certificate and Photo ID card), Emotional Support Animal (ESA) Registration Kit (Certificate and Photo ID Card), Service Animal Vests, Emotional Support Animal Vest, Service Animal Collar, Emotional Support Animal Collar, Service Animal Collar Tag, Emotional Support Animal Collar Tag, Service Animal Leash, Emotional Support Animal Leash, Service Animal Patches, Emotional Support Animal Patches, ESA Letters for Travel , ESA Letters for Housing, Lanyards

Photos and Videos

  • image description not provided by submitter

Business Details

BBB File Opened:
1/31/2017
Business Started:
7/22/2015
Business Started Locally:
7/22/2015
Business Incorporated:
7/22/2015
Type of Entity:
Limited Liability Company (LLC)
Alternate Names:
SAPS LLC
US Service Animals
Business Management:
Mr. Jim Benson
Number of Employees:
186

Additional Contact Information

Principal Contacts
Mr. Jim Benson
Customer Contacts
Mr. Jim Benson
Additional Phone Numbers
Other Phone: (985) 202-2189
Other Phone: (985) 441-4023
Other Phone: (985) 570-5386
Additional Email Addresses
Sales: Email this Business
Technical Support: Email this Business
Customer Service: Email this Business
Additional Websites
usserviceanimals.org

Additional Information

Payment methods
Visa, Mastercard, Discover, American Express, Paypal
Refund and Exchange Policy

FOR PRODUCTS:
If you are not completely satisfied, please call us or email us for a 100% refund within 45 days of your purchase.
Phone: (985) 441-4023
Email: [email protected]
Address: 69156 Hwy 190 Service Rd., Covington, LA 70433

FOR ESA LETTERS

We guarantee that the mental health professional to whom we refer you is properly license and that the letter he/she provides meets applicable federal laws. If your letter is rejected by any government housing authority, we will issue a 110% refund of the consultation cost.*
110% Guarantee of the ESA letter details:

*For the 110% refund:
- You must present proof that a written request for reasonable accommodation and the ESA authorization letter were presented to your landlord, housing management company, or housing authority.

- If you are refused reasonable accommodation, you must call our legal department for legal support to give us the chance to guide you through the complaint process or contact your landlord, housing management company, or housing authority.

- After filing disability discrimination complaints with HUD and the state housing authority, present the rejection letter from any of the government housing authorities that they have rejected your ESA due to the letter.


Latest Reviews

  • Lisa G

    "Amazing staff and very helpful, step by step. No issues or complications, just wish the price of purchase isn't so high, because some of us have limited income earning." ... Read full review

  • Nova G

    "Having a representative to help verify our dog would qualify as a service dog was very reassuring as well as helpful while going through the process of registering her. USSA was through in asking a questions to vet Twizzel as a service animal." ... Read full review

  • Ardath T

    "Your staff was amazing. Your service is quick into the point and made my transition of moving and everything so much easier." ... Read full review

View all Reviews

More Resources

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.