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Business Profile

Manufactured Homes Sales

Tilley's Bossier Mobile Homes, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *******

    Business Response

    Date: 04/15/2025

    This homeowner was waiting for the factory to make repairs to his home and is currently scheduled for the repairs with a factory contractor 4/21.

  • Initial Complaint

    Date:08/22/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We did everything we were told to when purchasing home. The home had alot of damages upon delivery and Tilleys said they turned it over to Tru Homes. I keep reaching out to Tru Homes and the only answers I have got is their contractor took the supplies. I was told 3 months ago that they would be in touch in a couple weeks again. And still have not got the contractor back out to finish the repairs that were supposed to be done when home was delivered in May of 2022. That is 14 months of hassle trying to get the damages that Tilleys setup man said were documented before they delivered the home. We still have not got the repairs done, no contact from Tru Homes after repeated emails now, and we are paying a large amount for a home that wasn't in the condition it was supposed to be being brand new. We want the repairs finished. If they decide they won't finish I am printing off all correspondence with tilleys and Tru homes and will turn them over to my attorney. This isn't right not fixing damages that were done when delivered and setup by company.

    Business Response

    Date: 08/22/2023

    Good Afternoon BBB,

    I have researched my records for the information pertaining to ***** ***** and have found no customer file under this name.  My dealership is on Mansfield Rd. in Shreveport and I found that this home/customer was purchased at Greg Tilley's Bossier Mobile Homes in Bossier City, I verified this with them as well and they confirmed it was their customer.  Can you please let me know how you would like me to proceed at this point.  I am emailing Bossier Mobile Homes the complaint and supporting documentation so they can contact the Manufacturer to try and get a resolution for the homeowner as quickly as they can. 

    Business Response

    Date: 09/18/2023

    All work has been completed on this home as of 8/28/2023 and signed off on by **** ****** 

Tilley's Bossier Mobile Homes, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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