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Business Profile

Granite Installation

Bluegrass Marble & Granite of Richmond
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Karalee M

    Date: 09/28/2022

    We had gone as a recommendation regarding countertops and we were initially excited about getting our countertops done for our kitchen. We were told that it would be done in two sections the island and then the area with the sink out of 1 slab. When they came to lay the countertops there was a extremely visible seam by the sink, in addition to the cuts on the countertops not being square. We called to have them come look at our countertops and the owner of the company came. We were under the impression he was going to come and look and we were going to discuss what could be done to fix the issues. Instead he entered our home with the attitude/words of I am here to fix it today and to get paid. We we explained the issues he proceeded to act in arrogant and inappropriate manner. He semi fixed the issues but we still were not completely satisfied with the end product. We paid over $3500 for the countertops to be met with horrible customer service and rude owner. We went back and looked at the countertops that were done at the residence of who recommended them to us, and their countertops were not square or level also. I do not recommend using this company, as they do not respect their customers.

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