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Business Profile

Event Planner

Site Search, LLC

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Site Search, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Site Search, LLC has 2 locations, listed below.

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    • Site Search, LLC

      null Prospect, KY 40059

    • Site Search, LLC

      55 Buttercup Ct Marco Island, FL 34145-3480

    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Jeff P

      Date: 04/10/2025

      We were forced to use this company for a stay-to-play soccer tournament. Reservations were made in January for an April tournament. I believed I had cancelled the reservation with the hotel in Feb due to a conflict, and the hotel had confirmed I had no reservation the month prior to the date. I received a confirmation email from Sitesearchllc.com 27 hours before check-in. This is the first confirmation number i had received from SiteSearch, and they now tell me it is too late to change or cancel the reservation. Everything seems intentionally timed to limit a family's options, regardless of potential conflicts. No one is available to speak with on the phone, and emails received simply point to the "contract" language requiring 30 days notice for cancellation and a 2-day minimum stay. Schedules are rarely out 30-days in advance. I will be contacting the tournament to suggest they find a new vendor, as this one's business practices seem predatory.

      Site Search, LLC

      Date: 04/15/2025

      Dear Mr. P******, Thank you for sharing your feedback. We genuinely regret that your experience with SiteSearch did not meet expectations and appreciate the opportunity to address your concerns. Please note that when making your reservation you must agree to the cancellation policy. See example of the cancellation policy that you agreed too below. Good news! Between Wednesday, Jul 28th, 2021 at 5pm and Wednesday, April 23rd, 2025 at midnight local hotel time (in Indianapolis), you may cancel your reservation for a full refund. Between Wednesday, Apr 23rd, 2025 at midnight and Thursday, Apr 24th, 2025 at midnight local hotel time (in Indianapolis), you may cancel your reservation for a partial refund. After Thursday, Apr 24th, 2025 at midnight local hotel time (in Indianapolis), you are not allowed to change or cancel your reservation. If you cancel your reservation after Apr 24, you will still be charged for the full amount. By checking this box you agree to the policies above and the terms and conditions found on this website. In addition, you received a confirmation email on Jan 13th (immediately after making you reservation.) In this confirmation it reiterated the cancellation policy. This email also provided directions to contact us in case of modifciation and cancellation. We truly aim to make this process as clear and straightforward as possible, which is why this information is shared in multiple places — including under the “Important” section at the top of your receipt, as well as within the cancellation and change policy. Had we received a cancellation request at the email addresses provided back in February, we would have been happy to process it promptly and help avoid any confusion. According to our phone and email records, we received your voicemail and email on April 10th, but we did not receive any prior communication regarding a cancellation in February. Once again, we sincerely apologize for any frustration this situation may have caused. We hope this clarification of our procedures and policies helps prevent similar confusion in the future.

    • Angie B

      Date: 06/27/2022

      I am very unhappy with your services as it is impossible to speak with anyone or receive any sort of feedback re: existing reservations. I will be sure to encourage others not to utilize this service. I needed to modify a reservation for 5 days ahead and was told that it was too late. -

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