Complaints
This profile includes complaints for Taco Bell's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 475 total complaints in the last 3 years.
- 106 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ************If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.at so she told us to drive back around to their parking lot and wait there instead and so we did just that. Once we parked our car we decided to go inside and place our order when the 10-15 minute time was up but we noticed that there was a kiosk available to place orders and so we start placing our order and when hear the same woman that told us that there was a 10-15 minute wait, saying “ welcome to taco bell, what would you like to order?” my daughter and I became upset because it had been just about a minute ago when she told us to park and wait 10-15 minute to place our order. Since we had ordered on the kiosk we decided not to say anything over this matter and wait for our food but now they are taking everyone’s drive-thru orders and making us wait for ours. Now we are both beyond upset and we wait for our order and just go back home but when we get home the order was incomplete and we ate 10 dry chalupas because they forgot to add the sauces. Terrible experience. No resolution!
Business Response
Date: 05/16/2025
Thank you. This customer has been recovered and contacted via email.Initial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
did not get anything I ordered. I only received a crunch wrap supreme and I did not order this item. I only receive that even though I order much more items which was never delivered. I am very disappointed I placed the order on the app.Business Response
Date: 05/14/2025
Thank you. This customer has been recovered and notified via email.Initial Complaint
Date:05/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I don't know what's going on with the Taco Bells here in my city (Winston Salem, NC) but both on Reynolda Road AND Summit Point have been SEVERELY slacking and I'm truly appalled by the level of customer service etc. But this issue was the last straw for me. I recently went to the Taco Bell on Summit Point and I want you to look at what I was given. I'm gonna attach the picture. This is UNACCEPTABLE but it's NOT the first time!!!!! But to make matters worse
.. I came to bring the food back and the manager said "I don't make the food" but you could CLEARLY tell that it had been sitting for a long time. Then as im standing there, he rudely tells me to "throw it away" instead of him taking it and putting it in the trash. He then gave me another batch of food then he proceeded to ask me what my sauce is and when I told him cheese sauce, he chucked it over the counter and it fell on the floor. Then he had to give me another one and walked off. I have never in my life experienced such bad service!!! It's currently May 6th at 3:28PM just for reference of the manager that was on duty that day. He was a younger African American guy, heavy set. This needs to be addressed promptly!!Business Response
Date: 05/07/2025
Thank you. This customer has been recovered and notified via phone.Initial Complaint
Date:05/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 7th 2025 I made two orders at about 1 AM using the Taco Bell App. I used the app to submit my complaint but was not answered for several days. I then called to see what was going on and was told I would be called in 2-3 business days. This was on 4/17/25, almost 3 weeks ago. I am unable to make orders and I have offers that are worth money. I tried calling again and was told to delete and redownload the app. I have done so multiple times and am not receiving help. Each time I have called 800-822-6235 I speak to someone named *****. Unfortunately, when I asked to speak to the app team or *****'s supervisor I was told they are unavailable. It doesn't matter when I call. Here is the original complaint:
I’d placed my order before the store closed, at least half an hour, and when I pulled up I was not greeted yet my online order came up and I said it was correct and they continued making it. When I got to the window I was told the order had to be cancelled since they had closed early. I tried to tell them I didn’t have the option to cancel the order but they backed up and stared at me through the window. I would like this order refunded and the coupons associated reinstated. I also drove to 2 other stores way out of the way for me before I was able to place my order. I am quite upset by the lack of service and experience I had. I hope you will help. This is the first order of 2.
This is very frustrating not being able to use the app, I get a payment error each time I try. I contacted the credit card company and they see no error. I received bad service and now I am getting worse service every time I try to use the service.Business Response
Date: 05/07/2025
Thank you. This customer has been recovered and notified via phone and email.Initial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because: *********************** there is no response from Taco Bell visible.
Sincerely,
******* ******Business Response
Date: 05/06/2025
Thank you. This has been sent to the appropriate teams.Initial Complaint
Date:04/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.en I went to place a new order the website said that online ordering had been disabled. I went right back through the drive thru and told them I tried to replace my order and I was told that they were no longer accepting online ordered, an HOUR before closing. After they had refused to simply change my meat by verbal request and being instructed to cancel my original order. When I confronted her, and reminded her that she had just told me to cancel my order, she just kept repeating I'm sorry we aren't accepting orders.
If the business has no intention of taking orders after 10 PM they need to state it clearly on the business it is false advertising. I have also been told by a friend that they intentionally only do online order so that they don't cause any red flags for no fulfilling online orders and turn people away in the drive thru so that they don't have to work as hard. Pull up the security camera footage and see for yourself at this location: 115 E Dixon Blvd, Shelby, NC 28150Business Response
Date: 05/02/2025
Thank you. This customer has recovered and contacted via phone and email.Initial Complaint
Date:04/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is to Barboursville Taco bell I ordered on the taco bell app the other day I paid $15.00 I did not get my order can I please May I please get a refund to my card last 4 digits 3201 please!! Write back ***********@gmail.comBusiness Response
Date: 04/29/2025
Thank you. This customer has been recovered and notified via email.Initial Complaint
Date:04/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to Taco Bell on 04/25/2025 and ordered the new chicken nuggets that they had and discovered there was hair in my food and when I called back to ask for a refund I was rudely told that there was no way the hair came from them and I wasn’t getting a refund and they would only remake my order “if it made me feel batter”Business Response
Date: 05/02/2025
Thank you. This customer has been recovered and notified via phone and email.
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