About
Overview
Wel at Humana
522 W Main St
Louisville, KY 40202-2920
See Hours
| Monday | 6:00 AM - 7:00 PM |
|---|---|
| Tuesday | 6:00 AM - 7:00 PM |
| Wednesday | 6:00 AM - 7:00 PM |
| Thursday | 6:00 AM - 7:00 PM |
| Friday | 6:00 AM - 7:00 PM |
| Saturday | 8:00 AM - 1:00 PM |
| Sunday | Closed |
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 6/22/2018
Years in Business: 55
Business Details
- BBB File Opened:
- 2/21/2019
- Business Started:
- 3/31/1970
- Business Started Locally:
- 6/22/2018
- Type of Entity:
- Corporation
- Related Businesses:
- Humana, Inc.
- Business Management:
- Mr. Matt Palmer, General Manager
Additional Contact Information
- Principal Contacts
- Mr. Matt Palmer, General Manager
- Customer Contacts
- Mr. Matt Palmer, General Manager
- Additional Email Addresses
- Sales: Email this Business
- Technical Support: Email this Business
- Customer Service: Email this Business
Additional Information
- Business Categories
- Fitness Center
Latest Reviews
Theodore H
"Honestly I have been dealing with them for about a year or so and I got to say they suck first I had Humana but then I had to upgrade my dental and add my vision and I thought I was getting a better deal of a plan boy was I wrong I'm hoping at the end of the year I get a new help plan cuz I really hate these people the customer service sucks and so does the online portal you can't make any adjustments there at all if you even wanted to let's say you wanted to update your credit card information oh yeah just go on a portal no you cannot go there All it does is just show you your plan you can't do anything there you can't update any information so you try to call oh that's right you can't call anytime of our even through an automated service you have to call at the times that the hours are set even if you're just doing a payment or update in information you can't do it outside of the window which I thought was stupid considering you dealing with an automated service oh can I do it on the weekends remember Humana is on open for certain hours and that includes the automated service on the telephone or you want to do updates you can't do anything until you actually talk to a person so what is the point there also there was things on my plan I wasn't even aware of when I upgraded that was the point of the upgrade far as my dental I thought when I went to the dentist and some things were supposed to be covered by my plan find out no it's only once a year so what was the point of me upgrading my plan to add it if all it did was really just make me pay more money and I'm actually surprised there aren't any other complaints here probably because it's actually kind of hard to find Humana and make a complaint about them it took me a minute to go through the BBB just the fine where I can make a complaint anyways yeah I know this is long but what can I say Humana sucks and I'm hoping to look for something better cuz I can't do another year with them and I hope I can't find better"
Industry Tip
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.