Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Oil Changes

Valvoline Instant Oil Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

About

Important information

  • Additional Info:
    With over 1,800 locations, chances are there’s a Valvoline Instant Oil ChangeSM in your neighborhood. 

About This Business

Years in Business: 103

Products and Services

Oil Changes, Filter/light/wiper replacement, Tire Rotations, Battery health and replacement , Various other preventative maintenance services

Business Details

BBB File Opened:
3/8/2005
Business Started:
1/1/1922
Business Incorporated:
9/6/1866
Type of Entity:
Corporation
Alternate Names:
AROMETRICS
Valvoline, a Division of Ashland Inc.
Related Businesses:
Valvoline Inc.
Business Management:
Ms. Lori Flees, President/CEO
Mr. Tony Puckett, President
Mary E. Meixelsperger, CFO
Linne R Fulcher, COO
Julie M O'Daniel, Chief Legal Officer
Jonathan L Caldwell, Chief People Officer
Dione R Sturgeon, Controller

Additional Contact Information

Customer Contacts
Mr. Tony Puckett, President
Ms. Jessi Clements, Customer Insights Manager
Mr. Michael L. Love, Manager, Petroleum Credit Svcs
Mr. Tim Melchior, Director of Quality Control
Mr. Tim Caudill, Marketing Fulfillment Manager
Mr. Nick Nichols, District Manager
Ms. Kathryn Johnson, Executive Assistant
Mr. John Baker, Customer Service Manager
Fax numbers
Other Fax: (859) 357-2686
Additional Phone Numbers
Other Phone: (859) 357-7777
Other Phone: (800) 832-6825
Additional Email Addresses
Inquiry: Email this Business
Additional Websites
vioc.com

Additional Information

Payment methods
  • Cash
  • Credit Card
  • Debit Card
  • American Express
  • Discover
  • MasterCard
  • Visa
  • Store Card
  • Financing
  • Money Order
Business Categories
Oil Changes

Latest Reviews

  • Xykeshalla B

    "I went to get an oil change on 3/17/2025 and a week later my oil light and check engine light came on. My car also repeatedly alerted me to add oil at my next fueling stop." ... Read full review

  • Maria H

    "I took my car to get an oil change and now 4 months later, the shop crew at my employer told me there is no oil in my car at all. They took my money and did nothing to my car." ... Read full review

  • Wynter D

    "I went to get an oil change at the Oregon City location and there were 2 cars in front of me. That was totally okay I was willing to wait." ... Read full review

View all Reviews

More Resources

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.