Reviews

Review Details

• Review fromPhillip H

  Date: 05/13/2025

  In March 2024, I purchased over $14G worth of carpet from Kevin’s Carpet. What followed was over a year of delays, missed appointments, broken promises, and subpar installation — all of which caused significant disruption to my life and work.
  The installation was scheduled and rescheduled multiple times. I took several days off work only to be told the carpet “wasn’t on the truck.” Later, I learned the delay was due to a custom carpet order — a fact that was never clearly communicated upfront. Eventually, things seemed to progress: my carpet was removed and new padding was installed to prepare for the install. But after weeks of living with just padding and tack strips, the carpet finally arrived.
  Unfortunately, the issues only got worse. The installation had visible seams and multiple snags — including one so large that the carpet zippered. Diana, a representative from the company, did attempt to remedy this by sending a crew multiple times. The seams were improved somewhat, but never to an acceptable standard. Throughout this year-long ordeal, I lost countless hours waiting for no-shows and reschedules.
  Last May, Diana promised to include a backsplash as a gesture of goodwill for the ongoing inconvenience. That promise was never fulfilled. At first, the excuse was a lack of an installer; later, she claimed it was because she believed I’d “never be satisfied.” I ultimately had the backsplash installed flawlessly by another company — without any drama.
  As of today, I still have multiple snags, visible seams, and buckling around door frames — which I’ve been told is “normal.”
  My biggest regret is being too patient and not standing firm sooner. I am now left with no choice but to pursue legal action, replace the carpet entirely, or hire a professional to fix it — all of which are costly, unnecessary headaches that could have been avoided.