Reviews

Review Details

• Review fromTerry H

  Date: 06/23/2023

  The people at corporate lied when I contacted them about my issues I had with a former Contractor. After he did a very poor job building our building. I had to put several hundred dollars and several days reparing his mistakes. When he was ordered to call me, he threatened to come repo the building. Now corporate is saying the same thing. The problem is its on Amy property behind a fence with no access. I also have no trespassing signs up. Not a good idea to try....

• Review fromDale L

  Date: 05/20/2023

  Poor service. Once you buy the building, you're on your own. They refuse to to act on any questions, or problems. If you have damage due to delivery, your problem not theirs. You need building moved? Again, your problem. They are charging me for a move that has yet to be fulfilled I feel like they are just full of confusion and air....no brain cel activity from the bottom up.

• Review fromBilly R

  Date: 04/11/2023

  This company hired a crew who repossessed a building that a friend of mine had placed on my property. When they came to get his building they destroyed some metal concrete forms of mine that were not attached to his building. There was a clear path they could have retrieved his building without damaging any property. Instead they destroyed my concrete forms causing severe damage to the building as well and ran over my neighbor's tractor implements while trespassing through his yard. In spite of the damage done they are refusing to take responsibility. I have made multiple attempts to discuss the damages with Graceland. After almost a month the dispatcher, Stephanie M. asked me to forward quotes regarding the damages done. I did sent multiple quotes from different contractors and have heard nothing. I have called repeatedly and have never been able to speak with the store manager. I have documented emails where they admit to their responsibility by accepting quotes that they have not even acknowledged. They asked for photographic proof and quotes and both have been provided. However, they are continuing to refuse to take responsibility. I have no choice but to move forward making this a legal matter.

• Review fromWilliam D

  Date: 10/29/2022

  Unit damaged during delivery, not fixed yet (2 mos ago), poor construction, I'm a FL certified building contractor and just didn't have time to build this, but they are putting junk out there, cannot recommend this junk. Poor paint, nail guns not adjusted punching holes in siding, just a poor product.

• Review fromKim Y.

  Date: 09/09/2022

  Buyer Beware! The local dealer did a good job on the building being ordered, but if you have any repairs to be made, be prepared to wait to get them fixed because they hire contractors in the general area of the building location but they are so busy they can't get back with you to schedule a time to come out. The corporate office just seems to pass the buck and says they've sent a messages to the repair people, however they wont give you the number to contact them. I've had to call the corporate office back several times and no one has gotten back to me and they don't seem to care. Paige told me I'll just have to wait and hear back from the contractor. They love to sell the buildings and brag about how great they are, but it makes you wonder why the repair people are so busy fixing them.........

• Review fromChristopher W.

  Date: 08/24/2022

  This company says the G on the building stands for great but I don't agree with that. The G should stand for garbage because that's all your going to deal with if you deal with this company. I purchased a shed from the Leesburg Fla location on 7/5/2021 and it was delivered damaged. The siding was busted by the delivery service and some of it was peeling away. A service order was issued the same day and pictures where sent to Page at the service department and a year later 8/2/22 a repair crew came to repair and fix the problems with the shed. They replaced one of the exterior walls and now I have more damages to the rear wall and the siding is not flush and you can put a key fob in between the siding and the wall. Once again pics where sent to Page and now 2 weeks later I'm being told that the shed needs to be completely empty before they can repair the shed. I informed them that I'm disabled and can't do it that the shed sat for over 6 months completely empty waiting for them to repair it and now that it's being used for the purpose that it was purchased for that the repairs won't be done until I empty it. That if I want I can return the shed and be done with it. Great customer service. Beware you have been warned of the GREAT CUSTOMER SERVICE.

• Review fromAngie J

  Date: 07/27/2022

  Don’t give them money too soon otherwise you ll be waiting like us . Doors leak and won’t close . Paint is not finished in spots . Unit was not installed according to code for inspection which is clearly stated in Gracelands plans for setting up shed . It was installed incorrectly by their driver and now we are at their mercy for repairs . Driver stated he had other things going in and would have to put us off til Saturday ……(it’s Tuesday) That sure wasn’t the case when they took cash on delivery for full payment on shed then left us with a building not installed correctly according to their own set of plans provided with building . Really do you set buildings according to who s getting permits or not ? Seems that way as driver stared that he didn’t know we were getting permits ??? Wow just wow and I thought I did my due diligence before purchasing …….. BUYER BEWARE Check your shed installs as mine had blocks missing (whole row across ) ,not enough tie downs down sides and doors that won’t close and whole bottom of shed not touching blocks possibly leading to sagging later possibly !I’m thinking those tie downs are pretty important on these sheds in Florida . It’s been 2 weeks of phone call after phone call and one Dept blaming the other and so here we wait at their mercy til we can get a permit issued on our shed from county building officials .

• Review fromRandal M

  Date: 07/11/2022

  NO customer service period. They finally delivered months ago and Man door was in the wrong corner. Driver verified and immediately contacted shop and said they will come out and fix on site. So 13 months latter I still dealing with the company trying to get it completed. I call 5 numbers and no one ever answers the phone. How frustrating. Do not use Graceland is my suggestion.
  

  Graceland Portable Buildings

  Date: 07/15/2022

  Randall, we are truly sorry for the difficulties you are experiencing. Graceland Portable Buildings has the highest customer satisfaction ratings in the industry for both quality and service because we value our customers and do everything we can to exceed their expectations. But in rare instances, issues like this occur. Part of the challenge you are experiencing is because we are closing the dealership you got your building from and are opening up a replacement dealer for them soon. I have asked our corporate Customer Service Team to reach out to you about your issue right away. I also want to give you the Customer Service phone number for our corporate offices so you can reach out to us directly rather than continue to attempt to get support through your local dealer. It is 888-GRACE-04. Again, our sincere apologies for the challenges you are experiencing.