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Business Profile

Tree Services

Wichita Tree Service, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ********concern over the amount of the bill. *** ***** agreed to come out and inspect the work, which I think he did that day. After observing the work the crew had done he agreed to reduce the bill by $500, to which I agreed.
    After several days had passed, I called to check on the status of the refund and ******* agreed to bring the check out to me, but I said to just drop it in the mail. That never happened. I subsequently called numerous times to request the refund, always to hear that I was going to be paid, or that the owner, ******* would call me back which he never did. On the last call I said that if they were having a cash-flow problem I was willing to work with them, but I needed a firm commitment of when I could expect payment. Again, I never heard back from them. One month after the service was completed, I still had not been paid so I sent a letter to them noting that if I was not paid by December 15th, I would have to commence other means of obtaining my refund. I received no response.

    Business Response

    Date: 01/16/2024

    We dropped off a check to the consumer this morning in the amount of $500.

Wichita Tree Service, LLC is BBB Accredited.

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