Reviews
This profile includes reviews for Big Bob's Flooring Outlet's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2 Customer Reviews
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Review fromRobert B
Date: 09/09/2024
Stop short of carpeting to the exact edge of room. Denied it was done wrong and refused to correct. Carpet short by 1 and half inch at one corner and 4 inches on the other.Review fromCHRISTOPHER P
Date: 01/23/2024
If I could give zero stars I would. My wife and I are building a house and needed about 1500 sf of carpet and laminate flooring installed. As described in other reviews, the sales people are very helpful, until there is a problem. Our install went fairly quickly but as you will see down below, I'm pretty sure the installers have never installed shoe molding before.
There is a broken piece of laminate that they just ignored and didn't install a new piece. There was a defective piece in the middle of the room that they left installed.
Additionally, I have surveillance cameras in the house and the installers were wandering around in areas that they had no business going into. One of them also helped themselves to some supplies (cleaning materials) I had on a workbench nearby where they were working.
I'm still waiting for someone to call me back and schedule corrections. Now I'm doubting that will happen. What a shame.
Please, if you read this, go somewhere else (My 12 yo could do a better job).
Big Bob's Flooring Outlet
Date: 02/02/2024
Thank you for bringing this to our attention, your feedback is crucial to us and we take your concerns seriously.
We understand your frustration with the issues you've encountered. We want to assure you that our team is committed to resolving these issues promptly. We have addressed the concerns you raised with our installation team, and necessary repairs have been made to rectify the issues you identified.
Regarding the surveillance camera footage, we are investigating this matter internally to ensure that our installers adhere to professional conduct standards. We apologize for any discomfort caused by their presence in unauthorized areas, and we are taking corrective actions to prevent such incidents in the future.
Thank you again for bringing these issues to our attention, and we look forward to the opportunity to regain your trust.
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