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Business Profile

Internet Services

Everfast Fiber Networks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     

    Complaint: ********



    I am rejecting this response because:

    On Sept 24 I was told that the refund would be issued, by check, in 30-60 days. It has now been 63 days. I cannot consider this matter closed until a check has been received, deposited, and cleared.


    Sincerely,



    **** ******

    d not work. A call to Everfast resulted in a change to how the account was configured in their system to fix the caller Id problem. Once that was resolved, we tried the old phones and everything worked fine. This would have been a very expensive deal if we would have allowed them to cut into the ceiling - for no real reason.

    Business Response

    Date: 11/25/2024

    ***** 

    I apologize for how long it has taken us to reach out about this complaint, and I appreciate your patience with us. Between the time this complaint was filed and my response, your account was cancelled out and back-dated to 9/11/24. I am also seeing that we have a credit due to you for a total of  $42.78. This will be sent via check to the address we have on file from you within 60 days. 

    The technician you had experienced that told you that we would need to cut into the ceiling and do extensive work has also been coached about this situation. We apologize for the misinformation that was given to you and are happy that we were able to find a different way to resolve the landline service issues. 

    I am providing a screenshot showing that your account was backdated and cancelled, as well as a screenshot of the credit that will be sent out. I am sincerely sorry for the experience you had with us while trying to cancel your services and with our technician. I sincerely apologize on behalf of Everfast Fiber Networks. If there is anything else I can do to assist you further, please let me know! 

    Business Response

    Date: 12/02/2024

    ***** 

    I completely understand not wanting to mark this as resolved until you have your check deposited into your account. The way the billing system works with our bank, requires the bill to go through the bill cycles. Your next one is the 17th, so at the latest, your check will go out on the 19th. However- We are doing our best to see if our bank will make an exception and send the check out this Thursday. 

  • Initial Complaint

    Date:08/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company makes is impossible to cancel it's service. Phone calls on hold for hours, then transfers and hold and hold and disconnected. Then call back and "everyone is busy". Then I call back and still no one is available to cancel my service and I'm billed again. It's a horrible company and it shouldn't take this long to cancel a horrible service and horrible company.

    Business Response

    Date: 11/25/2024

    ******* family, 

    I apologize for how long it has taken us to reach out about this complaint, and I appreciate your patience with us. Between the time this complaint was filed and my response, your account was cancelled out and backdated to 8/14/24. Due to your overpayment previously, I did add a credit onto the account to correct the balance due back to you. This brings your total refund to $125.91 and this will be mailed out to you within the next 60 days to the address on file. I have attached a screenshot of the 2 credits that are bringing your total refund to the $125.91 as well for your records. I am terribly sorry for the experience you had with us while trying to cancel your services and do apologize on behalf of Everfast Fiber Networks. If there is anything else I can do to assist you further, please let me know!  

Everfast Fiber Networks is NOT a BBB Accredited Business.

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