Complaints

This profile includes complaints for TAMKO Building Products, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TAMKO Building Products, LLC

  198 Four States Dr Galena, KS 66739-4304

• 

  TAMKO Building Products, LLC

  2300 35th St Tuscaloosa, AL 35401-7010

• 

  TAMKO Building Products, LLC

  4500 Tamko Dr Frederick, MD 21703-3001

• 

  TAMKO Building Products, LLC

  220 W 4th Street Joplin, MO 64801

• 

  TAMKO Building Products, LLC

  7910 S Central Expy Dallas, TX 75216-4183

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/2/2017, I hired a reputable local roofing company to perform repairs and replace the shingles on my roof. The roofer used Tamko Heritage shingles in the color "Weathered Wood." The total cost of the shingles was listed at $4,600, and they were installed on 11/18/2017.
  
  Over the past eight years, we’ve experienced multiple leaks that required attention. ****** the roofer, has consistently stepped in to help address the issues. By December 2023, however, we had reached our limit. ***** advised us to file a warranty claim with Tamko. Despite months of effort and numerous hurdles, Tamko ultimately offered only to pay for sealing the defective shingles, which their own lab had confirmed were raised and faulty. They declined to replace the roof as both we and the roofer had requested. Now, we are facing more shingles raising and allowing water to seep into the home.
  
  Then, on 4/11/2025, strong winds and rain led to yet another leak — the shingles lifted again, allowing water to enter and cause further interior damage. As of 4/16/2025, another leak has been identified.
  
  We have repeatedly complied with Tamko’s requests, jumping through every hoop they've put in front of us. Now, we’re being told it will take another 6–8 weeks before anyone can inspect the roof. They’ve requested even more photos and samples for testing. In the meantime, damage continues to occur in our recently renovated home — damage we are left to repair out-of-pocket — all due to a defective product and a manufacturer that shows no urgency or accountability in resolving the issue.

  Business Response

  Date: 04/25/2025

  TAMKO did issue a check for $2,340 to hand seal all of the shingles on the homeowner's roof in February 2024.  The check was cashed and the hand sealing of all the shingles should have prevented any blow off issues after the work was performed.  For this reason, TAMKO is having the roof inspected to determine why this is happening.  Unfortunately, it will take a few weeks for the inspector to travel to of the home and perform the inspection.  TAMKO will review the findings and will respond to the homeowner.  The shingles remain covered under the limited warranty in effect at the time of the shingle purchase and these claims remain open and ongoing.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had roofers fixing my roof and had to redo it because the products from Tamco was a bad batch. The roofers redid my roof a check came to me with my ex-husband‘s name and my name on it, but the last name was spelled wrong. I questioned Y my ex-husband on The check and if I would B able to cash it. A representative named *** from Tamko said that it shouldn’t be a problem. So since the roofers were already at my house and lived two hours away, I went ahead and them the personal check for that same amount that had to go inside of my bank account. I was supposed to put the $10,500 check in my bank account and write a personal check to the roofer. I don’t understand why Tamko just did not write a check to the roofer. I was not able to put the check in my account and I called Tamko to let them know this and call the roofer. The already put that personal check into his account. When Tamco got back with me, they told me that I would have to send that check back them and they would send me a new check with just my name on it. But then they voided that check out and still wanted to send a voided check to them. The check could not be used And they would not send me the right check until they got the voided check back. Needless to say that $10,500 bounced before I could get everything corrected so now there’s no money in my bank account and all of a sudden I can’t get in contact with Tamko! All they had to do was wire me the money since they already avoided out the other check or they could’ve overnighted the check to me. So i’m looking to press charges.

  Business Response

  Date: 03/25/2025

  *** ********** name was included on the check because he was listed as a co-owner by the individual who initiated the claim with TAMKO and the provided spelling of the last name when the claim was initiated was ******* *** ******** *********"  Until *** ******** made her complaint to TAMKO after the check was received by her, TAMKO was unaware that *** ******** was no longer an owner and that the spelling of the last name was incorrect.  Regardless on March 13, 2025. TAMKO overnighted another check to *** ******** as she directed. 

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint to address my dissatisfaction with TAMKO’s handling of warranty claims for my defective shingles. Despite following the warranty process and providing all required documentation, TAMKO has denied my claims without explanation. My house was built in 2017, and I am the original owner. The entire subdivision, built around the same time, has experienced issues with defective shingles. Many homes have already had their roofs replaced due to premature deterioration. Concerned, I had my roof inspected by two roofing companies who confirmed that my shingles are losing granules at an excessive rate, and the material is visibly accumulating in my gutters and downspouts. Both recommended a roof replacement, given how prematurely these shingles have failed.
  On May 7, 2023, I filed a claim (Claim #*******) for my TAMKO Heritage Weather Wood 30-Year Shingles, providing all requested documentation. TAMKO denied the claim but did not explain the decision. After consulting a third roofing company in September 2024, I filed a second claim (Claim #*******), again providing all necessary documentation. Unfortunately, this claim was also denied with a generic statement and no detailed reasoning.
  
  I have carefully reviewed TAMKO’s warranty requirements and am confident I meet all criteria. TAMKO’s refusal to stand behind its product and provide clarity on its decisions is deeply disappointing, especially considering the widespread issues with these shingles in my neighborhood. I am currently consulting with an attorney specializing in Consumer Protection Law to explore my options. While I prefer to resolve this matter amicably, I am prepared to escalate if necessary. I request that TAMKO reevaluate my claims, provide a detailed explanation for any decisions, and take appropriate action to replace my defective shingles or offer a fair settlement.
  I hope TAMKO will take this opportunity to demonstrate its commitment to product quality and customer satisfaction.

  Business Response

  Date: 11/25/2024

  TAMKO
  provides a limited warranty to purchasers of TAMKO shingles as part of the
  original sales transaction which provides a remedy to the purchaser in the
  event TAMKO shingles have a manufacturing defect directly resulting in leaks. The limited
  warranty is available online at tamko.com and is printed on every package of TAMKO shingles so homeowners (as well
  as retailers and contractors) have the opportunity to read and compare our
  limited warranty to others as they consider which brand of shingles to buy.
  
  Mr. ******* has indicated that the shingles have granule loss.  However, the photographs and shingle samples submitted by Mr. ******* show the 7-year-old shingles are weathering as expected and have sufficient granules that continue to protect the shingles as the roof continues to shed precipitation.   If Mr. ******* believes the photographs and/or shingle samples are not representative of the issue, he is welcomed to submit more samples and/or photographs to TAMKO for consideration as his limited warranty remains in full force and effect.

  When administering claims, TAMKO looks at each individual roof and it is not unusual that some roofs in a neighborhood may have an issue while neighboring roofs do not.  This is because shingles used in a neighborhood or subdivision are likely manufactured over several days, weeks, months or even years apart and TAMKO's robust quality control usually catches and corrects issues that may inadvertently arise, so such events are usually very limited in duration and scope due to these QC programs.  Those who have TAMKO shingles with manufacturing issues leading to leaks are covered under the terms of the applicable limited warranty and TAMKO honors its obligations under the limited warranty but does not re-roof one's house simply because their neighbors received new roofs. 

  I hope this is helpful in explaining TAMKO's rationale behind the determination of this claim.

  
  

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  although the home was sold in 2019, it was sold to a family member (me) and my grandmother (former owner) still lives at the address.  She was also not made aware of any law suit for the faulty shingles sold by Tamko and used on our home at **** *********** **.  Smyrna TN, before the sale.  I can and did provide proof of prior owner still residing in the home.  Lastly, if the law suit Tamko settled included this shingle and they did not notify all users of that product then they are not released from doing the r ok ght thing.  If they are a reputable company then why would they not want to do the right thing by the consumer.  I have a faulty shingle on my home which is designating faster then its supposed to.  Please do not stick me with the coat of a complete replacement with not assistance.    
  
  
  
  Sincerely,
  
  
  
  ********* *******

  Business Response

  Date: 10/15/2024

  TAMKO's claim system does not show that a claim has been initiated by the individual who initiated this complaint.  She should email ****************** to initiate a warranty claim. The date the claim is initiated by the original purchaser of the shingles is that date that determines whether a claim is within the Full Start Period. 

  Business Response

  Date: 10/21/2024

  This claim was initiated by an individual who was not the original purchaser of the shingles, and the limited warranty was not transferred by the seller or the buyer when the house was sold in 2019.  A letter was mailed on July 8, 2024, which stated the claim was denied as there is not a remedy available under the terms of the limited warranty.  As explained in the letter, the limitation of the transferability of the limited warranty is based, in part, on the fact that subsequent owners of a home have the opportunity to inspect the home, and its component parts (including the roof), negotiate the purchase price, and make subjective adjustments to the price prior to consummation of the sale based upon the home’s structural condition, market conditions, and various other factors. Specifically, a subsequent owner has the opportunity to inspect the roof and take any issues into account as part of the negotiation of the price of the home. It is part of the due diligence process in the purchase of a house that requires the purchaser to assume that responsibility and risk.  TAMKO is not a party to such negotiations, does not know whether any adjustments to the purchase price should have been made or were in fact made due to the condition of the roof, and cannot determine if the subsequent homeowner negotiated a fair and reasonable purchase price for the home based upon its structural condition and various other factors, including, but not limited to the condition
  of the roof. Taking all these issues into account, TAMKO made a decision to provide a limited warranty that includes a limited transferability period for subsequent homeowners.

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I still owned the house for 3 weeks before the house sold and yet they would not get the claim done in that time. The new owners have started a new claim and it has been just about 2MONTHS and yet the warranty company has not gotten the claim done yet.... This roof was only 5YEARS OLD....The new owners are like me people of color and the warranty company is doing the same thing to them as they did to me. It is clear that this warranty company has it out for people of color.. One more thing I am a man nor a woman.... I have told them that some many times and yet they do not care and still call me a woman.... You see what I mean.... Just not right....
  
  
  
  Sincerely,
  
  
  
  ******* ****

  Business Response

  Date: 10/09/2024

  This complainant had sold her home to a new buyer and therefore, does not have a remedy under the limited warranty.  It is the new owner of the roof who needs to pursue a warranty claim if warranted. 

  Business Response

  Date: 10/15/2024

  TAMKO considers claims confidential between TAMKO and the homeowner.  Since you are no longer the homeowner and the limited warranty was transferred to the individual who purchased your home, you are no longer entitled to a remedy under the limited warranty and TAMKO will only discuss the particulars of a claim with the current owner who is working with TAMKO on their active claim.  TAMKO administers all claims in accordance with the terms and conditions of the limited warranty with all homeowners who are treated equally and equitably according to the limited warranty and the law. 

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  I provided a Tamko Claim number that was obtained from their company.  For them to claim that they couldn't find the claim, they did ZERO research since it's their claim number.  I already sent their warranty packet, which cost me $24 in shipping.
  
  
  
  Sincerely,
  
  
  
  **** ******

  Business Response

  Date: 09/04/2024

  We cannot locate a claim searching the claimant's last name.  Could the claim have been initiated under a different name?  If we can locate the claim number, we will gladly take a look at the claim to make sure it was administered correctly and in accordance with the applicable limited warranty.  The owner can also provide additional shingle samples and/or photographs, if he believes the samples/photographs do not represent the issue he believes he is experiencing.  For safety's sake, TAMKO always recommends homeowners use professional roofing contractors with fall protection devises to get on to roofs to get photographs and samples.  The claimant may email TAMKO's Warranty Services at ****************** to request an additional shingle sample bag or ask any questions he may have.   

  Business Response

  Date: 09/09/2024

  *** ******** claim was found and reviewed.  When the claim was initiated, *** ****** spelled his last name - ******* - so the search using his last name as spelled in his BBB complaint did not result in any findings.
  

  Regarding the claim - *** ******'s samples from his roof were reviewed and found to not be exhibiting any manufacturing issues.  Further, his county experienced two tornadoes since the roof was installed. It was also noted that the shingle samples were improperly applied and nailed outside the nail zone. TAMKO cannot warrant against items outside of its control, such as improper application, extreme weather conditions, and other circumstances. TAMKO excludes coverage of such items that can affect the performance of the shingles. On August 27,2024, TAMKO Warranty Services returned a voice message from *** ****** and the representative reviewed the reason his claim was denied including that high-nailed shingles typically will result in blow-offs. *** ****** said he was aware his shingles were installed wrong by the roofer but said his is not upset anymore about the blow-offs but believes the shingles have lost too many granules.  The shingle samples he submitted however had sufficient granules to protect the shingles and were weathering as expected.  *** ****** requested records from the lab and it was explained to him that the lab records themselves are proprietary and never released; however, the letters, dated July 2, 2024 and August 27, 2024 from TAMKO to *** ******, re-stated the lab's findings.

  If *** ****** believes the shingle samples and/or photographs he submitted were not representative of the issues he is experiencing; he may submit additional samples and/or photographs for review as the applicable limited warranty remains in full force and effect.  

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TAMKO has proven that they do not treat every customer equally as evidenced by their willingness to allow only some customer's access to inspectors, testing kits, etc.  I was denied all of these options despite repeated attempts to secure them.  TAMKO should be ashamed of their lack of customer focused communication, willingness to have an open and productive dialogue, and lack of curiosity in exploring a mutually acceptable resolution.  

  This is a poor example of service, and it's my hope that customers continue to fight for themselves and expose TAMKO for the poor manufacturer and customer service organization that they are. There are plenty of these voices currently echoing my sentiment, and there will be more in the future.  For a company that prides itself on self-proclaimed integrity, when opportunity to do the right thing presents itself, TAMKO has revealed who it really is...an organization who relies on corporate attorneys to respond to customer service complaints, an organization who uses its clout and money to bully its customers, and an organization who lacks integrity.  

  y claim. He refused saying they had no inspectors. He indicated that he would be able to send out a self-test kit, but only within the first five years. I asked for the kit to support my concerns, he refused.
  
  In early spring 2014 we noticed a small water spot on our ceiling. Shortly after that, we began to notice several more, totaling 8 large sports across four different rooms in our home. We had independent roofing contractors come to our home (Roylaty Roofing 7/3, Integrity Roofing 7/5, Pyramid Roofing 7/8, and Home Pride Roofing 7/12) come to our home. Each indicated severe cracking, peeling, and granule loss. Each also indicated a total roof replacement was necessary. The roof is 10 years old and should not be at it's end of life. I filed a claim with TAMKO on 7/8. TAMKO sent a denial letter dated 7/9. Spoke with TAMKO on 7/12 as soon as I received the attached claim denial letter. They refused to accept any responsibility, claiming the warranty should have been transferred.

  Business Response

  Date: 07/22/2024

  Like most manufacturers who provide a long-term limited
  warranty, TAMKO has limitations on the transferability of the limited
  warranty.  TAMKO provides a limited
  warranty as part of the original sale of TAMKO shingles that provides a remedy
  in case of manufacturing defects which directly cause leaks.  This limited warranty is printed on every
  package of TAMKO shingles so homeowners (and their contractors) can read the
  language of the limited warranty as they consider which brand of shingles to
  buy. 

   

  
  Notice of TAMKO’s limitation of the transferability (including
  the requirement to request the transfer within 30 days of the closing date) is
  conspicuously printed on the top of the limited warranty.  TAMKO’s rationale for the limitation of the
  transfer of the limited warranty, in part, is based on the fact that subsequent
  owners of a home have the opportunity to inspect the home (and its component
  parts such as shingles), negotiate the purchase price, and make subjective adjustments
  to the price based upon the home’s structural condition, market conditions, and
  various other factors.  Specifically, a
  subsequent owner has the opportunity to inspect the roof and take any issues
  into account as part of the negotiation of the price of the home.  It is part of the due diligence process in
  the purchase of a house that requires the purchaser to assume that
  responsibility and risk.  (TAMKO
  obviously is not a party to such negotiations, does not know whether any
  adjustments to the purchase price should have been made or were in fact made
  due to the condition of the roof, and cannot determine if the subsequent
  homeowner negotiated a fair and reasonable purchase price for the home.)  Therefore, TAMKO has chosen to provide a
  limited warranty that limits the transferability which is conspicuously printed
  on every bundle of TAMKO shingles.

  *** ****** indicated the shingles were installed in 2014 and he purchased the property in September 2021. TAMKO has no records of either *** ****** nor the seller of the property transferring the limited warranty; therefore, there is no remedy available to *** ****** under the limited warranty.  I am enclosing a copy of the applicable limited warranty for your review.  I do hope this helps *** ****** understand TAMKO's position.
  

  Business Response

  Date: 08/20/2024

  TAMKO strives to treat all of its customers equally and uniformly by abiding by the terms of the limited warranty when administering claims.  Providing special treatment for *** ****** and ignoring the limited warranty that everyone else abides by would be disingenuous.  TAMKO has nothing further to say in this matter beyond the responses provided earlier.