Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Credit Union

Encompass Federal Credit Union

Reviews

This profile includes reviews for Encompass Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Encompass Federal Credit Union has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Encompass Federal Credit Union

      201 N Main Street Tipton, IN 46072

      BBB accredited business seal
    • Encompass Federal Credit Union

      2115 W Holiday Road Frankfort, IN 46041

      BBB accredited business seal
    • Encompass Federal Credit Union

      PO Box 100 Tipton, IN 46072

      BBB accredited business seal
    • Encompass Federal Credit Union

      1600 N "A" Street Elwood, IN 46036

      BBB accredited business seal

    Customer Review Ratings

    1/5 stars

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromA. K.

      Date: 06/03/2022

      I have an auto loan at this business, I filed for a first time financial hardship deferment payment for one month. My auto loan and repayment plan was renegotiated at 16% for less than $11,000 on a used vehicle. Also, I'm being charged a fee of $32. every time I make a payment to my bank account to transfer funds into an account at Encompass Bank I don't have an account # to use. The auto loan and bank account was set up by the auto dealer representative in Kokomo, IN. (amk)******, **

      Encompass Federal Credit Union

      Date: 06/06/2022

      Thank you for contacting us. Looking at your account, you are eligible for a deferment on this loan, but I do not see where you have requested one in the account notes. The rate on your loan is based on your credit score, and has not changed since the loan originated in March of 2021. The fee you are being charged is not by Encompass, but I am certain we can help you avoid that fee from your other institution. I will have someone contact you today (6/6/22) to help you out.

      A. K.

      Date: 06/10/2022

      Dear *****************,Thank you for answering my comment. You can contact my by my email or phone on file at Encompass Bank, ****************. I work until 4pm, M-F. amk

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.