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Business Profile

Fire and Water Damage Restoration

ServPro of Hendricks County

This business is NOT BBB Accredited.

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1

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Review Details

  • Ian O

    Date: 09/08/2023

    We had a house fire in early May. ServPro have likely caused more damage than the house fire. After sitting around for 90 days, they rushed the job and threw out roughly 60% of non-salvageable items without documenting what was tossed. This means that we will roughly lose $80,000 from our claim. At first, the owner claimed the iPad that housed our data was stolen and later broken. When I asked for a police report they changed their story and they simply do a good job of documenting everything that was tossed.They also didn't perform a thorough dry-out, so it appears we now have a mold issue. They were supposed to share daily moisture logs and we never received any data from them.I've helped over 60 ServPro locations across ****** with UX/customer experience and never imagined a company could be this bad under the ServPro name. Avoid at all costs, because their poor service will cost you in the end.So far, the only remedy ServPro has recommended is that we "try to imagine" what was in the 5 roll-off bins of items they tossed but failed to document.

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