Reviews

Review Details

• Review fromFelipe G

  Date: 09/23/2024

  Horrible service!! What a waste of money. When I purchased the plan not all the terms we explained. Apparently they cover the glass replacement but not the cost of programming for any services attached to your windshield. They wanted me to drive 3 and half hours to one of their certified repair centers. Total scam!!!
  

  Maximus Auto Group

  Date: 09/25/2024

  Hello Filipe. I apologize for any frustration with your experience. Our intentions are to always ensure the claims experience is as simple as possible for our customers. After reviewing your claim it appears that our claims team did try to work with you on finding another vendor that was located closer to you since our preferred vendors were not within reasonable driving distance. We would never expect a customer to travel 3 plus hours to get service completed and are always willing to work with local glass repair companies near where a customer lives. I am going to have a supervisor reach out to see if there is any further assistance we can provide in resolving this for you.

• Review fromRobert S

  Date: 03/27/2024

  Paid 750 for a policy that covered broken windshields for 3 years. Because we had a star chip repaired without claiming it, when the windshield finally cracked the whole way almost a year later, they denied the claim. This company had no written policy saying - do no repair a chip. They used it as a loophole. Complete rip off.
  

  Maximus Auto Group

  Date: 03/28/2024

  We apologize for the frustration you have experienced. Please understand that the terms of your agreement under exclusion #4 do state "Windshield replacement in any case wherin You failed to notify the Administrator of the loss within fifteen (15) days of the date that You discovered the damage." That is the reason your claim was denied, because you did not notify us of the damage originally when it first occurred. On future claims it is important that we are notified within 15 days of any damage occurring so that we can work to ensure a proper and timely resolution is reached. Customer experience is very important to us and we do not want you to feel mislead by your experience. We have decided to make an exception on this particular situation and re-open your claim as a courtesy. A representative will be reaching out to coordinate a resolution.

• Review fromKonrad B.

  Date: 08/09/2023

  MAG doesn't follow through with their commitments to the customer.
  When I purchased my vehicle from the dealership, I purchased their package which includes key replacement. When I had to get my key replaced, I paid the dealership directly, and contacted MAG for reimbursement, which ended up being only around $360, including the key fob.
  I contacted MAG directly via their website at https://maximusautogroup.com/contact-us/ to ask why they're not paying for what they promise, and the only message I've received over the past 3 days is "There was an error trying to send your message. Please try again later," which I've done 3-4 times. It appears they're avoiding contact with unsatisfied customers. BBB, you need to re-assess your A+ grading of MAG.
  Since MAG doesn't seem to care about their customers, I will be telling the dealership I purchase my vehicles from to stop using MAG's services.
  I would really appreciate a reply from a MAG representative to address my concern.
  Konrad B.
  

  Maximus Auto Group

  Date: 08/14/2023

  Hello Konrad. We apologize for any frustration you have experienced during your claim process. We are unsure why you were unable to contact us via our website as we have tested the contact form and show it to be working. In the future, if you ever receive an error when trying to contact us via our website we would recommend to please try calling us via the toll free number located on the terms and conditions of your contract, or our phone number listed on our website. You will always be able to reach us that way the fastest. We were able to pull up your claim history and see that we did finalize a claim with you back in July and explained at that time the reason we were unable to approve reimbursement was because you did not get prior authorization from us. All claims must be authorized by us prior to the repair/replacement of any parts per the terms of your agreement. If you feel that your claim requires a second review because we were misinformed or are missing important information, please contact us via phone to discuss further.

• Review fromKyle r

  Date: 11/29/2022

  Another windshield claim denied. MAG did not send the approval paperwork to safellite. Therefore, I did not take my vehicle in to get fixed as I did not wish to pay the $1156. Especially since in the contract it states if you pay out of pocket it voids the warranty. I did wait an extended period of time before making the claim again (over a year). Problem is we all know insurance companies make their money by not paying out on claims, to be expected. The issue is MAG assumes they can quote fancy legalese and scare clients off. I however am familiar with contracts and nothing stated by MAG representatives or their extremely weak contract would hold up in a court of law. They say the contract is between the dealership and myself, except their name is on the contract. I was not provided all pages of the contract (which is their responsibility to ensure). Was also told claim is denied because it was my responsibility to ensure approval was received by safelight, my responsibility to tell MAG they cant do the basic functions of their business, along with several other responsibilities (I mine as well start my own "auto group" if I'm already doing their entire job for them). Another large issue is the "managers" customer service strategy was to lie and fabricating events to justify a denial. Shady business practices, dishonesty, falsifying events, attempted intimidation through legalese, all while advertising an A+ through the BBB on their website. Once again MAG bringing another companies name down like they do to some many small dealerships just trying to survive.
  Also cant wait to see the false claims by MAG in response this, to another person being burned by their business model.
  

  Maximus Auto Group

  Date: 12/01/2022

  Hi Kyle, we apologize for your frustration and dissatisfaction on your recent claim. The terms of your agreement do state that an authorized technician must complete repairs on your windshield claim within 15 days. All documentation related to the claim must be submitted to us within 90 days. We have done a full review of your claim and verified that the original claim was authorized with an approved vendor for the windshield replacement. In your review, you indicated that the vendor attempted to charge you for the replacement when you tried to schedule the job with them. We were able to confirm with the vendor that they did receive our authorization so we are not sure where the disconnect occurred, but it appears someone at their scheduling office may have given you incorrect information. We have decided to make an exception and cover this claim per the terms of your agreement even though we are more than one year past the date of incident. A senior claims representative will be reaching out to you today to help get this setup. Please note on all future claims it is important to inform us promptly if a decision is made to cancel a repair/replacement. We hope this resolution will have you feeling more positive and confident about the protection agreement you purchased.