Property Management
Middle Town Property GroupComplaints
Current Alerts For This Business
BBB files indicate that this company may have a pattern of complaint. Specifically, consumers allege the business
- Fails to address and/or perform maintenance requests in a timely manner
- Becomes hard to reach and/or provides delayed responses pertaining to maintenance issues, applications, and refunds
- Applies additional charges without sufficient explanation
On September 9, 2022, BBB requested that the business respond to alleged pattern. On September 16, 2022, the business responded to BBB and outlined steps they plan to implement to eliminate the alleged pattern of complaint. Their steps include the following:
· Putting several checks and balances into place to ensure they are more communicative with tenants
· Changing how they bill for move out charges and how the final disposition looks to make it easier for tenants to understand charges.
· Implementing a new dispute process for when tenants receive final dispositions to make sure Middle Town Property Group responds in a timely manner if any adjustments have been made or denied.
· Using vendors along with their on-staff maintenance department in order to dispatch multiple vendors throughout the day to complete work orders faster and more reliably, including work orders that are considered less urgent.
As of September 19, 2022, BBB will continue to monitor the alleged pattern.
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