Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  Yes, this is the answer I keep getting and that's the main issue. I did all required maintenance on that car and provided proof. Here is the breakdown:

  I got an oil change with **** Hyundai of Highland end of 2022.

  This oil change was to be good until ******. Hyundai has proof of this on record. 

  At ****** my car sounded odd and checked the dipstick to see if the oil was okay. My car was extremely low on oil I do not remember the exact amount but a concerning amount. This was on 4/17/2023. I took my car to Take 5 Oil to see if there was an oil leak. They determined there was no leak and topped off my oil. 

  At ****** miles on 6/28/2023 I got an oil change at Take 5 oil. 

  At ****** miles on 9/15/2023 I got a top off on my oil at Take 5 Oil. 

  At ****** miles on 10/29/2023 my husband changed my oil. 

  At ****** miles on 4/3/2024 my husband changed my oil. The oil and filter were purchased on 3/19/2024. (There was definitely oil top offs between this oil change and the previous ones but they were not bought on my husband's autozone account so we do not have the receipts and dates.)

  75,671 miles on 5/4/2024 my husband topped off the oil. 

  76,900ish miles. (I am not sure of the exact number. ) I took my car to **** Hyundai in Merrillville for the check engine light to be looked at and an oil change. This is when the previously mentioned events unfolded. The ********-**** Warranty Act explicity states that a manufacturer cannot deny warranty coverage because maintenance was preformed by someone other than the dealership. I have done everything in my power to maintain my vehicle and I feel I have provided sufficient proof of this. All receipts to prove my claims are attached on my original message. All other maintenance besides what was stated above was done with **** Hyundai either the Merrillville or Highland locations so Hyundai has records of this maintenance.

  Business Response

  Date: 11/20/2024

  The vehicle came in for check engine light. Tech found misfire on cylinder 2. Tech found the vehicle is burning oil causing spark plugs to go bad will need to start a combustion cleaning done to fix oil consumption and new spark plugs to fix the misfire. Once the repaire was complete, the vehicle check engine light returned. The tech then found low compresion on cylinder 2 even after the combustion cleaning. Dealer submitted to Hyundai for an engine replacment on 10/28/2024Hyundai responce (see attachment) to replacing the engine was declined due to malfunction being exceptional maintenance neglect not a warrantable defect.

  Business Response

  Date: 11/26/2024

  In reponse to this complaint we as a dealer have no control over Hyundai ************* decision to approve or deny any claims. The customer would have to reach out to ********************** ************* about there decision.

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  
  The issue of the matter is I continued to bring my car in for the same issues. Won't accelerate, spitting, jerking, making loud noises. Each time I don't leave without my car getting fixed. But, each time the issues of my car not being resolved. Every time I get my car repaired it is not a cheap fix, nor is it a next day fix. I am put in a position of no car for days if not weeks. My car get whatever they say fixed and comes out still doing the same thing in which i brought it in for. Either they are just guessing on what's the matter with my car and over charging me on things that may or may not need fixing. Or they honestly don't know what is wrong. but each time paying over $500 dollars to get my car fixed and to be car-less for days is unexceptionable. I have been patient, i have tried to see it in way that the mechanic is right. but if you fix something and say this is why your car is doing this.. but then i return it stating it's still doing the same thing as before, then obviously you are not fixing the issue at hand but taking advantage. 

  and i don't bother taking it to anyone but them to do any car work besides oil changes. I feel taken advantage of and i valued as a costumer. each time they have kept my car a week or longer and only once i was offer a rental car and it was when they change my ******** converter and only due to them have my car before than for a full 2 months. I am a first responder and single parent that highly rely on her transportation. This has truly impacted my mental and work status. These mechanics obviously have no clue what they are doing and just taking a guess on my car. I would like to be refunded for their failed attempts on fixing my car because obviously they have yet to fix the original problem from the beginning.

  Business Response

  Date: 08/13/2024

  ON 01/24/24 THIS VEHICLE CAME IN FOR AN ENGINE REPAIR FOR RUNNING ROUGH AND CHECK ENGINE LIGHT FLASHING, VEHICLE HAD ***** MILES ON IT. TECH CONFIRMED CODES P0300, P0301, P0302, P0304, AND P1111. CHECKED SPARK PLUGS AND FOUND CYLINDERS 1 AND 2 SPARK PLUGS VERY CLEAN AND NEW LOOKING, FOUND CYLINDER 3 AND 4 SPARK PLUGS COVERED IN BLACK CARBON. FOUND NEW DURLAST COILS TOO. PERFORMED COMPRESSION TEST ON ALL CYLINDERS, CYLINDER 1 IS 15PSI, CYLINDER 2 IS 0PSI, CYLINDER 3 AND 4 200PSI. BORESCOPED CYLINDER 1 AND 2 VALVES AND FOUND HOLES IN BOTH. TECH REMOVED HEAD, SENT HEAD TO MACHINE SHOP TO GET RESURFACED AND CLEANED AND REPLACED BOTH BURNT VALVES AND VALVE SEALS. REPLACED TIMING TENSIONER, PUT CAR IN TIME, RESEALED TIMING COVER AND VALVE COVER, REPLACED VALVE COVER GASKETS. REPLACED WATER PUMP AND TIMING COVER GASKETS. FILLED WITH OIL AND COOLANT. BLEED COOLANT SYSTEM. LET CAR IDLE AND TEST DROVE CAR NO CELS CAME ON AND CAR IS RUNNING AS SHOULD. 

  ON 02/21/24 WITH ***** MILES THE VEHICLE CAME BACK IN FOR CHECK ENGINE LIGHT WITH A DIFFERENT CODE P0420 ACTIVE CODE, NO UPDATES FOR CODES, CHCKED 02 SENSOR DATA AND FOUND REAR 02 SENSOR MIMICKING FRONT 02 SENSOR GRAPH INDICATING DOWNPIPE CATALYTIC CONVERTER NOT WORKING AS IT SHOULD. TECH REPLACED DOWNPIPE CATALYTIC CONVERETER UNDER WARRANTY. 

  ON 08/12/24 VEHICLE HAD ***** MILES, CUSTOMER HAD DRIVEN 9393 MILES. THE COSTUMER STATED THE VEHICLE WOULD NOT GO OVER 50 MPH AND CHECK ENGINE LIGHT ON. CONFIRMED CEL IS ON WITH CODE P0300, P0304, P0302. SWAPPED SPARK PLUG 2 AND 1 AND MISFIRE WAS STILL MAINLY ON CYLINDER 2. SWAPPED COILS 2 AND 3 AND MISFIRE FOLLOWED TO CYLINDER 3. SLIGHT MISFIRE FOLLOWED TO CYLINDER 1 INDICATING SPARK PLUGS ARE NOT RUNNING RIGHT EITHER WITH CONTAMINATION ON TIPS OF SPARK PLUGS. NEED TO REPLACE ALL 4 AFTERMARKET COILS AND ALL 4 SPARKS PLUGS. THE COST TO REPLACE (PARTS AND LABOR) WILL BE $1,625.15 --PLUS TAX--

  Business Response

  Date: 08/16/2024

  THE FIRST TIME THE VEHICLE CAME IN WAS FOR A MISFIRE ON MULTIPLE CYLINDERS, THE **** BORESCOPED THE VALVES AND FOUND 2 VALVES BURNT. WE REDID THE HEAD AND REPLACED THE 2 BURNT VALVES, THE CAR RAN GOOD AND EVERYTHING WAS CORRECT. ON 8-12-24 AND 9393 MILES LATER THE CAR RETURNED WITH MISFIRES ON CYLINDER 2 MAINLY, THE **** SWAPPED COILS 2 AND 3 AND THE MISFIRE FOLLOWED. THE **** FOUND 4 AFTERMARKET COILS AND AFTERMARKET SPARK PLUGS, THE CUSTOMER APPROVED THE 1 COIL AND 4 SPARK PLUGS, THIS MISFIRE WENT AWAY WITH THE NEW 1 COIL AND 4 SPARK PLUGS ALL OEM. THERE IS STILL 3 AFTERMARKET COILS ON THE CAR.

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like clarification on how **** will resolve the issue of the check engine light coming on? And what steps will be taken to ensure that the vehicle that I purchased is not a lemon vehicle and is up to code. Will I need to bring the vehicle back again and have it inspected, etc? the repairs because **** did not have the tools to service the original vehicle issue of a evap canister which is why I smelled fumes. While services being rendered the car had a battery issue that needed to replaced as I was also informed by *****. 2/8/24 Today, I was advised vehicle was completed the issue resolved replaced battery and canister, after retrieving vehicle from **** I drove for a little while and saw the check engine light is back on. I immediately took vehicle to nearest AutoZone and received diagnostic results, then took vehicle to ***** for clarification on possible reason for engine light. A service agent then reset vehicle again and advised hopefully the engine light stays off, if not I will have to come back for further inspection. The reason of complaint is how these issues were handled as a new purchaser from **** issues were addressed eventually, but I feel as if I was sold a vehicle that is not up to code. what will be outcome if engine light comes on again?

  Business Response

  Date: 02/13/2024

  Dealer contacted the customer to bring back the vehicle and put them in loaner vehicle. The vehicle is going back to *************************** where the repairs for the check engine light were performed. The vehicle is currently at *************************** 02/13/2024 and we are waiting to hear on the diagnosis.

  Customer Answer

  Date: 02/18/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find this acceptable based upon the agreement that a new part(turbo charger) is being ordered and replaced. Also, covered under current warranty of vehicle.

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because: I need more time.  They reached out and seem receptive to repairing.  I sent them pictures this past Monday and Im waiting for a decision.  However, I still have not received the service report for the ambient lighting previously repaired.  Please provide the service report for the light and let me know the decision of the dash.
  
  
  y left a bunch of solder wick around where the repaired the light. Looks sloppy and the service reports they gave me make no mention of the light repair. I asked several times for a service report, but they have yet to provide one. The second main issue is that since they had to tear off the screen again to fix the light, they had to open the dashboard again and it looks worse now than when I brought it in the first time for the dash repair.The spot they said would be covered by the screen was not covered and there are several new marks. This was a brand new 2023 car, 5 months old, that they damaged the interior. This affects the value of the car. I tried reaching out to the manager, but I have been ignored again up to this point.Just seems like a really shady dealership. First, they scratch my screen and dash and try to sweep it under the rug for a month. Then they don't document the light they repaired and damaged the dashboard further during the same repair.

  Business Response

  Date: 10/11/2023

  We are willing to look at the vehicle and complete the repair. We will reach out by phone call to ********************** today.

  Business Response

  Date: 10/25/2023

  Spoke to ********************** and we agreed to replace the needed parts and provide the documentation he requested.  ********************** approved this for the solution.

  Customer Answer

  Date: 10/31/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of a 2014 Hyundai ****** limited. I started experiencing mechanical problems, so I contacted **** Hyundai in ************, *******.On April 11th, I brought my vehicle in, it was diagnosed and determined that the problem was engine failure that was covered under warranty and paid $516.53 for labor costs.On May 25th, I received a call that my vehicle was repaired (a full engine replacement was needed) and ready.The mechanics gave me a minor jump on my battery (it was deemed a bad battery) enough for me to drive home and the next day I got a brand new battery. The next day, I was driving to Disc Replay in Highland and I hadn't got far when my transmission started to cut out. I pulled over and called for a tow truck because the car seemed to not go into any gear.I contacted **** Hyundai and was instructed to bring the car back in. On the 16th of June, I had gone into the service department and paid $100 for another diagnostic inspection where it was determined that my transmission had to be replaced, which the sum would come out to be $4,530.83. Not including labor costs.Before the initial problem with my engine, I had no issues with my transmission.For approximately 8 weeks, my car has not been driven other than the day I received my vehicle from **** Hyundai. My transmission is blown out and I wasnt able to drive my car other than the 10 miles from **** to my home since I had to replace the battery.Let it also be noted that I was informed of the battery situation upon arrival, not the transmission. I was informed that everything was fine with the vehicle, completely operable.I am sending these copies of this letter to **** Hyundai management for a better resolution to this dilemma. I feel that I should not be paying for a transmission repair when my car was brought in for an engine replacement that was covered in a recall (lawsuit).

  Business Response

  Date: 07/21/2023

  I completely understand where this complaint is coming from, however, the transmission is a completely separate issue to the engine. When an engine is replaced the transmission is left intact in the vehicle and no transmission fluid is extracted. When ****************** returned for the check engine light issue on 5/30/23 there were 4 error codes, which were all transmission related codes. Transmission fluid was full, wire connectors were good, however transmission would not move. If you would like to discuss further, please contact our service manager, *********************, at ************.