Reviews

Review Details

• Review fromJonathan A

  Date: 01/25/2023

  Purchased an extended warranty through Sony's website, company is making it literally impossible to file a claim:
  1. The "File a claim" section on Sony's website won't work
  2. No information available on Google
  3. Finally get the number from Sony, Person answers, tranfers me back to sony
  4. Call a second time, after 2 hours I am now told (by the same person) that I need to provide pictures of the product. The product is at the repair shop as instructed when I contacted Sony with the problem
  5. Am told to get the camera back from the shop so that I can take pictures of the non-existent damage
  6. Refuse to call the repair shop that SONY TOLD ME TO SEND IT TO
  7. Ask to speak to a supervisor, am transferred BACK TO Sony
  As a professional that relies on this product for my livelihood, I am absolutely disgusted

• Review fromConnie O

  Date: 01/24/2023

  AIG warranty is a scam do not purchase it, I have been without my wash machine for over a week, I have spent 2 days on the phone with Maytag and AIG and both of the companies have a phone service that puts you in a circle and you wait and wait and no one comes on the line, then I did get ahold of 4 different people one day and every time I gave all my info the phone would disconnect it was so irritating. Then I did get ahold of a guy and he told me I would get an email letting me know if they could fix it. So 3 days later I get an email that says I need to get an estimate and a list of parts and then email that to AIG and they would send the parts to the repair place, how long would that take.. so today I got email that says they have no one in my town to fix it. So I got on the phone with a local repair man that we purchased the machine from and they will be out Friday. I called AIG all day today again and got tossed from this person to that person and am so frustrated with this merry go round, I finally talked to a manager and told her I was going to get it fixed and send them the receipt and she informed me that that is not how the warranty works, I asked her what kind of stupid warranty was this and told her no I’m not waiting I am getting it fixed and I want my money back for my warranty and she said yes they could do that but they will deduct money and it will take up to 30 days to get some money back. I told her to do it and I bet I never get my money back. This service plan is a scam and Maytag should be ashamed to be associated with this place. The BBB should look into this place and get our money back and also for our time and frustration they have put us through.
  

  Service Net part of AIG

  Date: 01/31/2023

  We have contacted this customer and resolved their complaint.