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Business Profile

Vitamins and Supplements

NutraStop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 62 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 bottles of a fat burner pill from Nutrastop.I placed my order on March 14, 2023. I received an email on the 15th stating it shipped with a tracking number. I paid extra for faster shipping and insurance. My package has still not arrived. I have reached out to this company several times, via, email, text, and phone call voicemail trying to find out where my package is. I tried to file a complaint with **** however they are showing in their system that the package has not been picked up yet. I don't know if the product became backordered or not as I can't get ahold of anyone at the company. The bottles were $34.99 each. The shipping was free but I paid $5 extra for faster and insured shipping. I either want the company to get my product to me or I would like a refund for the full amount charged.

  • Initial Complaint

    Date:03/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a scam. I ordered a product on March 14th based on them having it in stock according to a sponsored ad on ******* I paid extra for 2 day shipping and a "Your order has shipped!" Email was sent the next day. It ia now March 22nd and I have not received item. According to the post office, a shipping label was created, but the item was never sent. Huge red flag from said postal office. They are printing postal labels to send the shipping notification in order to make it look like they are shipping the product, but never bring item to the post. Phone and email are blocked when requesting a refund. I also noticed that no tax was collected on the transaction.

  • Initial Complaint

    Date:03/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i had purchased an order from Nutrastop containing 1- bucked up preworkout $42.95 1- blackstone labs isolation protein $49.99 1- *********************** 12 week cuttting cycle stack $199.95 i have used a discount code so it took $29.29 the total would be $263.60USD this order was placed on 3/4/23 and the order number is #********* I had gotten an update saying that my package was to be delivered on Wednesday March 8, 2023 I had gotten the *** tracking number 1ZE416190394644307 the only update it has given has said created label.when I contacted NUTRASTOP they emailed me back and said that they would look into it and get back to me. they also mentioned that their phone had a dead battery and is now charged and offered me to text this number ************. So, I reached out and have not heard anything after multiple attempts. Nobody is getting back to me at all. I travel a lot and want to make sure I am home or I can get someone to pick up my order when its delivered. I had contacted *** to check and see if there was anything on their end and when I talked to the live chat representative both times, they mentioned the label was created but they never received a package at all. Honestly, I only want my order that i purchased and I will not be doing business with them again. Or just to give me a full refund. thank you very much for your time I appreciate it.I am trying to upload photos of everything but the website keeps saying error so if needed i can provide screenshots of the order.

  • Initial Complaint

    Date:03/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 2/16/23. I received an email on 2/17/23 stating my order had been shipped and had a tracking number attached. When I checked the tracking information it shows that a shipping label has been created. It still shows that there has been no change in status, and Ive reached out for more information multiple times with no response. I finally sent a message requesting a refund, and have still had no response. At this point I just want my money back.

  • Initial Complaint

    Date:02/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received my order and never got a reply back when I emailed them. Phone number does not work. Its stuck in preshipment on tracking site.

  • Initial Complaint

    Date:02/20/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Nutrastop reached out this morning and refunded half of my money.  This is fair, since I received half of my order.  I consider this closed and appreciate the company doing the right thing.  I just wish they were more responsive initially.

     

    ***


  • Initial Complaint

    Date:02/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 31 i placed an order for 2 supplements, total cost of $64.94. On February 1, i received an email stating ready for shipment and received a tracking number. It said the label has been created, as of February 8, it still says the same thing on the **** website. Label created awaiting item.

  • Initial Complaint

    Date:02/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/6/2023 I paid $42.45 for synedrex fat burner and the business hasn't sent any conformation or tracking number. I have also tried to reach out via email and phone number and no response. My order number is *********

  • Initial Complaint

    Date:01/30/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     

    This complaint has been resolved by the company. No further action will be required  on your part.  Thank you. 

     

    *************************

    Customer Answer

    Date: 02/02/2023

    This complaint has been resolved by the company. No further action will be required  on your part.  Thank you. 

     

    *************************

  • Initial Complaint

    Date:01/17/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/06/2022 I visited nutrastop.com and made a purchase of purus labs noxygen. Two bottles equaling 80 servings and was charged ***** I received an email with a order number *********. The following day 12/7/2022 I made another purchase iforce nutrition hemavol with the total being ***** and received another email with the order number *********. Being a first time buyer from the website I waited a few days to receive a shipping email but never got one. So I sent an email to ******************************** It was the support email I received in the order confirmation emails when I made my purchases. Today is 01/15/2023. I never received and any emails back regarding the shipping or a response to my email I sent them. Also never received my products I purchased.

NutraStop is NOT a BBB Accredited Business.

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