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Business Profile

Vitamins and Supplements

NutraStop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 62 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase a month ago and paid for express shipping. They withdrew the money from my account but never sent my product. My tracking number says that a label was created but *** never received the package. I have emailed, called, left a Voice-mail and texted Nutrastop. I still haven't even received one response.

  • Initial Complaint

    Date:03/23/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a prohormone stack from NutraStop March 2nd paid for priority mail and still havent received order. Its March 23rd 21 days after I ordered. I would like my $160 returned to me or another prohormone stack similar to what I wanted delivered here. Ive seen numerous people complain that nutrastop isnt fulfilling orders. Please help Thank you!

  • Initial Complaint

    Date:03/18/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered supplements The supplements showed delivered to their home address Ive tried calling texting emails and messaged their ******** page with no response as to where my shipments is

    Business Response

    Date: 04/07/2025

    We sincerely apologize to ***** for the lack of communication and for the concern caused by the shipping issue.

    The customers order was part of a **** pickup batch on March 13, during which several packages were incorrectly scanned as delivered by the postal carrier at the time of pickup. We addressed this issue directly with our local postmaster, who assured us the affected packages would be delivered appropriately. Since then, **** confirmed that multiple customers impacted by this situation have now received their orders.

    We reached out to the customer via text on April 7th at the number provided on their order, explaining the situation in detail and offering our sincere apologies. As a small business, **** recently faced some serious staffing shortages while also dealing with multiple unexpected logistical issuesincluding this **** delivery complication. This affected our ability to respond in a timely manner, and we take full responsibility for the delay in communication.

    We want to assure the customer that we are here to help and are committed to ensuring they receive their order. If the issue has not yet been resolved, we are happy to provide a replacement shipment or work toward another appropriate resolution, as also stated in the text message.

    Thank you to the customer for their patience, and we truly appreciate the opportunity to make this right.


    Best Regards,
    Ally


  • Initial Complaint

    Date:03/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a vitamin supplement through this online company nutrastop. I paid through an approved online merchant called Sezzle which is almost like ******. Its is on the Sezzle site and the nutrastop website so the website seems legit. Order was placed on march 12th for $68.22. It was odd the order said delivered the next day in ******* my address is in **************. I paid for first class **** shipping. I have called the company multiple times with no answer and left several voicemails. I have also left several emails as well as text messages with no responses. Everything I see online says this company is a scam. ********************** Is the **** tracking number I believe it was just auto generated and nothing was actually shipped.

  • Initial Complaint

    Date:03/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They took my money and confirmed delivery but i never got it then they blocked me. Its a scam.

    Business Response

    Date: 04/02/2025

    Hi ****!
    We sincerely apologize for any frustration or inconvenience youve experienced. As a small business, we strive to provide excellent service, but we have recently faced some challenges in addition to short-staffing that have impacted our response times. We truly regret any delays in assisting you.
    Your order was placed on March 6 and, according to **** tracking (**********************), was delivered on March 10. You reached out to us on March 13 regarding non-receipt, and we regret that our response was delayed. Our usual process in such cases is to assist in filing a **** claim and, if necessary, provide a replacement. However, by March 18, we received notice that you had already initiated a chargeback with your bank. Unfortunately, due to the timing, we did not have an opportunity to respond to the chargeback before it was resolved in the banks favor.
    Because the chargeback decision has already been finalized, we are unable to issue a refund or take further action on our end. If you need any additional information to assist with your claim, we would be happy to provide it. Additionally, we want to clarify that we have never blocked any customers and remain open to resolving concerns!
    We truly regret any misunderstanding and appreciate your patience. Please feel free to reach out to us at both ******************************** & ******************************** if you have any further questions.

  • Initial Complaint

    Date:03/14/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Good morning,

    I had filed a complaint about nutrastop on Friday 3/14/25. Please disregard, I did receive my order yesterday.

     

    Thank you!

  • Initial Complaint

    Date:03/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 products from ************************** They have been paid and created a label for shipping, the problem is that the order was never shipped. I have attempted to contact them through their email and number to text to no avail. I have messaged them to just cancel and refund my money and don't expect anything different on this. The order was placed on 2-22-25, it is now 3,-4-25 and there's been no response to my questions.

  • Initial Complaint

    Date:02/28/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a large order on Feb 19th, I received an email stating my order was shipped. It now over a week and *** says they are still waiting on the package. I have emailed this company numerous times for the past three day, I have called and text and i have yet to receive a response. I am now screwed out of a large order no way to get my money back and have yet to receive any items! That website needs to be shut down!

  • Initial Complaint

    Date:02/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this company over a week ago. I was charged in full yet the Item has still not shipped. Ive tried to contact them several times for a refund and no calls or emails have been acknowledged. This seems to be a pattern or ripping off customers. I just want a refund.

  • Initial Complaint

    Date:01/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The message system and voicemail never get answered. They have a text line where he texts you some bs about looking for your order. My order was supposed to be delivered on the 11th, ordered on the 3rd and still hasn't even been given to **** This is just a straight up scam!

NutraStop is NOT a BBB Accredited Business.

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