Reviews
This profile includes reviews for Keystone R V Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 80 Customer Reviews
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Review fromSean P
Date: 05/12/2025
First thing I wanna say is I advise you do not buy anything from Keystone if youre looking into campers. Their product is garbage. I bought a 2022 Keystone Alpine in 2023. My roof is falling apart. The plywood is popping off of the roof trusses under the membrane. The camper says it has a three year structural warranty theyre denying and refusing to fix it saying the roof is serving its purpose. Nothing is leaking. Yet a two year-old camper is falling apart. Their product is garbage. The people who work there are f****** garbage. This unit was built during Covid, we all know there were problems with anything made during Covid. They will not stand behind their product so again I suggest purchasing from another manufacturer do not buy a keystone. Again, I reiterate their product is garbage and they will not stand behind it if you have a problem.Review fromSam P
Date: 05/02/2025
The worst experience I have ever had. There customer service falls somewhere between non existent and completely incompetent. I purchased a Hampton 372 FDB with extended warranty brand new in 2024. Within months the furnace had multiple components fail. Then the microwave failedz its been months now and my service technician has still not been reimbursed, or even gotten an answer about ***lacing my failed appliances that are covered under warantee. Their customer service ***resentative would not answer emails without me harassing keystone over social media. The service *** would ask for information, be provided that information, then not answer for weeks. This whole process has been going on for months. I would never recommend this company to anyone and definitely dont pay for extended warantee. I have given keystone every oppurtunity to rectify this situation. Months later, this is still going on, over 3 months later, no real answers and I still have been unable to get my appliances ***laced and my technician has received no reimbursement for the ***airs hes done. If ******** Timmrek is your service advisor I wish you the best of luck and I am so sorry you made the same mistake as me purchasing one of these cheaply slapped together hunks of s***Review fromAustin B
Date: 05/02/2025
HIRE A THIRD PARTY TO DO FULL INSPECTION AND WALK THROUGH OF NEW CAMPER BEFORE PURCHASE. PURCHASE HEALTH INSURANCE, AND THE HIGHEST COMPREHENSIVE COVERAGE POLICY. GIVE AWAY YOUR FREE TIME TO MANAGE DEFECTS YOURSELF. MONEY PIT - BUYER BEWARE. Keystone RV Company has perfected a model based on mass production, cost-cutting, and strategic denial of responsibility. Defects that result from rushed manufacturing and substandard materials are treated not as exceptions, but as acceptable risks risks they fully intend for the customer to bear ******** my case, severe internal wall damage surfaced - damage consistent with manufacturing and sealing defects - only shortly after purchase.Despite clear evidence of faulty construction, damaged plumbing installation, a safe and cute environment for pathogens to grow before you can notice. (They close off the black tank plumbing system purposefully to keep you away from it - to protect it is just a lie to the consumer. Keystone refused to accept responsibility, instead attempting to push the costs onto my personal insurance. Their position ignored the underlying cause: poor workmanship and systemic neglect during production.When failures inevitably emerge often structural, hidden, and catastrophic Keystones support structure offers little more than delays and blame-shifting. Instead of honoring their warranties, Keystone routinely attempts to redirect repair costs onto insurance companies or customers themselves, using technicalities to sidestep basic accountability.This is not the behavior of a company committed to quality. It is the behavior of a corporation designed to profit from customer attrition, betting that individual buyers lack the resources to fight back.Prospective customers should be fully aware: with **********************, you are not purchasing a reliable product; you are purchasing a high-risk ****** that ends in silence and expense when not if defects surface.
Keystone R V Company
Date: 05/07/2025
Thank you for your review. According to our records, your structural warranty remains in place. Should there be an issue that qualifies within this remaining warranty, you would simply need to take your RV to an authorized dealership to confirm a structural defect exists. If found to be present, repairs will be authorized.Review fromMark V
Date: 04/29/2025
The stove in our 2022 Montana High Country caught on fire. Suburban won't replace it, and neither will Keystone. ****** Stoves with this issue. Their fix, is to disconnect the ******************************************************* 2025 Montana's they now put a fancy Furion Stove in them. Keystone should do the right thing and put in a new stove in our unit.Keystone R V Company
Date: 05/07/2025
Thank you for your review. We take this concern very seriously, per the reason for the safety recall letters that we sent out to you. Our records indicate that we sent the recall letter to you on 05/02/2024, 09/23/2024 and a third notice was sent to you on 04/02/2025. You confirmed that you received the letters, however, you advised you elected to not have the safety recall addressed as instructed. This possible outcome was outlined within the notification letters sent to you. While we can appreciate your frustration with the situation, this is why having recalls addressed when you are notified about them is extremely important. Thank you again for your review. If you have further questions,please do not hesitate to reach out to our ************* Team directly.Review fromCarol R
Date: 04/11/2025
We purchased a 2018 four years ago, and slowly the floor in the kitchen area started sinking. We took it to a certified RV company, and they found out that when it was made, they did not put a gasket around the furnace vent. This caused water to leak in underneath the floor and we had to have the floor completely redone. My husband called the company, he had a couple men who were incredibly rude to him, and then a lady said she would call us back, which she never did. Buyer beware, they are a terrible company who does not stand behind their product. We had to pay $7400 to have the floor redone. We will never buy from Keystone again.Review fromDouglas b
Date: 03/23/2025
I bought a 2024 **********. The first trip we took we had to use the campsite bathroom, because of a bad leak on toilet, trim was falling apart, centercap was missing and battery connection just came off when I opened the rubber gasket . Now the sink has a cracked in it making it unusable. I bought this from. Camping world in *********** **************Review fromJAMES B
Date: 03/21/2025
BOUGHT MINE 2 MONTHS AGO. TOOK ON SECOND TRIP AND WATER HEATER BLEW OUT, WATER PUMP IS INOP...ELECTRICAL ISSUE. WHEN HOOKING UP. NEVER EXCEEDS ***** PSI. DENIED HEATER REPAIRS BUT NOT THE CHEAP WATER PUMP AS NOT COVERED...WTF? 2 MONTHS OLD HOW WOULD THIS NOT BE COVERED. MY FIFTH TRAILER OVER 20 YEARS. TERRIBLE COMPANYReview fromLuis L
Date: 03/21/2025
WORST decision of my life buying one of these 5th wheels! Nothing but problems I have a 2022 Keystone Alpine 3910RK went to lemon law and was suppose to get fixed due to MOLD growing in the unit and a slider breaking the frame by the main entrance! Used only once and was bought brand new! This unit is falling apart staying parked for a $128000 "RV/5thwheel" total garbage. if I could rate 0 Stars I would! VERY UNSATISFIED WITH MY PURCHASE!Review fromKevin G
Date: 03/12/2025
Bought a new 2025 ****** 17B camper made by Keystone. Got the camper home and tried to follow procedures for storage. Cant, because Keystone didnt include a way to turn power off to the refrigerator. Because of this I cant leave the refrigerator open to prevent mold buildup inside without the light draining my battery. Cant unhook battery to turn off refrigerator and use onboard battery maintainer. Called Keystone about the issue and they said they were sorry for my issue but they wouldnt be able to fix my issue. Very poor customer service. And, not addressing the issue means they are continuing to sell this model camper with the same issue.Keystone R V Company
Date: 03/18/2025
Thank you for your review. I believe you are referring to there being no battery disconnect switch installed which is how not only this model but many others are produced. For additional guidance, please feel free to reach out to us at *************, visit our website or review your owners manual.Review fromKristy H
Date: 02/03/2025
Absolutely a horrible experience. Bought a lemon from Campers world brand new spent over 60k on it and had it in the shop for over 6 months accumulatively within the 1st year they fixed nothing they claimed to fix and now since it is over a year they now say I am out of warranty! What a jokeKeystone R V Company
Date: 02/11/2025
Keystone has been in review of your complaint. We are sorry to hear youve had issues with your unit. We would like to review all details surrounding your unit. Please contact us Monday Thursday 8am-5pm and Fridays 8am-4pm, all times EST. Our number is **************. Please have the last 8 digits of your VIN available when you call, or if you'd rather, you may e-mail us at ************************************************* you.
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