Reviews

This profile includes reviews for Metronet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Metronet has 12 locations, listed below.

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  Metronet

  3701 Communications Way Evansville, IN 47715-8929

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  Metronet East Lansing

  737 Filley St Suite C Lansing, MI 48906

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  MetroNet Lafayette

  414 N Earl Ave Lafayette, IN 47904

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  Metronet

  130 W Tiverton Way Lexington, KY 40503-4421

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  Metronet

  P.O. Box 1566 Chattanooga, TN 37401

Review Details

• Review fromDavid W

  Date: 05/06/2025

  There cancelstion policy is terrible the strung me on making me continue to pay at least 5 employees evaded the question. I returned all there equipment I had and the said I didn’t and made me pay an additional fee to stop charging me. My cancellation was a a cause and f me moving out of state. The process was handled very poorly. And st the end I felt scammed to keep paying on a service I wanted cancelled.

• Review fromJoseph Y

  Date: 03/27/2025

  Ever since T-Mobile and KKR acquired Metronet customer service online never works and internet keeps failing. Technicians are great. Problem is failed management and leadership needs state and FCC investigations.

• Review fromDavid M

  Date: 03/25/2025

  Was told price would not change. Called today and spoke to someone who transferred me to their "Loyalty" program. They told me that they where sorry someone lied to me, it was not the first time.
  Said they best they could do was to increase my bill by $5 a month so I would not have an increase for 3 years. Will be switching as soon as I get around to it. The actual internet service has not been an issue. They just have no honesty as a company.

• Review fromCarla D.

  Date: 02/25/2025

  This company is an absolute scam and a nightmare to deal with. They came and installed equipment in January but couldn’t get it to work. Despite that they billed us. In good faith and believing they would soon have everything working, we paid the bill. However, the communication from the company then dropped offed completely. The texts to the service supervisor went unanswered. Customer service calls were put into an endless queue and never answered. Texts with customer service were completely unproductive as we were passed from one agent to another, resubmitting information over and over without any progress’s toward resolution. And, of course, we continued to get billed despite no service. Finally, we were able to talk to a person and we able to close the account. The company will be coming to remove their equipment but who knows what will be done about the holes drilled into the walls. Save yourself a headache and stay away from this company. They will happily bill you for services never rendered and will provide only false avenues for communication.

• Review fromEli F

  Date: 02/09/2025

  Terrible Company. They jumped the gun on the Colorado Springs market and didn't even have a server to peer off of. Latency is nothing better than 40ms inside Colorado Springs. Which does not follow market standard. Xfinity, Quantum and Ting average bellow 15 within the entire state, But they do conveniently follow what they call their "Fiber" Standard of 30-70ms or whatever. Every ISP in town has their own servers to peer off of and then routes to the next local server afterwards. But because they decided to be impatient everything routes out of Texas on their standard IP Pools, or Chicago depending on the location. I never thought I'd say this, but I am having a worse experience than Comcast. Don't claim that you are ultra-low latency and superior to cable. If you are not. It's simply a lie.

• Review fromThomas T.

  Date: 12/27/2024

  Metronet is providing service in MN but not following MN Law. They advertised $55/month then tacked on an additional $12.95 Tech Assure fee that was hidden in the fine print. Minnesota considers it a “deceptive trade practice” if a merchant “advertises, displays, or offers a price for goods or services that does not include all mandatory fees and surcharges.”

• Review fromBob C

  Date: 11/30/2024

  The TV service is always freezing up and have to keep resetting the box. The internet speed is also laggy. Am looking for better service in my area

• Review fromSue W.

  Date: 11/26/2024

  On Sept. 3, I saw a man from Metronet) walking through the backyard. When I went back there, I saw they had removed 2 large limbs from a 60+-year-old majestic spruce. Branches were removed at 5' and 6' which had not impeded their access to the box on the pole. Not only did they not give me prior notice, they didn't even contact me that day. They were just too lazy to walk around the tree. The limbs also could have been pushed out of their way. I asked for a supervisor. **** ******** came out and agreed that the limbs did not need to be removed and told the workers not to touch another branch on the tree. They put the limbs in the bed of their truck, removing the evidence. They didn't remove any other branches in the neighborhood that day. I have pictures of this. They used a bucket truck to access the box on the pole. The two removed limbs would not have been in their way. I contacted the *****************************; they said Metronet does not fall under their purview. Other utilities have to give advance notice of trimming. ****** ************ even called me to get permission to be on my property to remove limbs from my neighbor's tree. Metronet can disfigure trees with impunity, so they don't care! Frustrating beyond belief!

• Review fromLola S

  Date: 11/01/2024

  WE had Metronet installed in June. Had issues with Eero way to hot so after much disagreement with them they sent out a technician and yes, they had to replace it.
  The speed is the same with 1 g was my previous 5 mg.
  I have contacted them multiple times about the gift card promised after two months. they say oops we will reset the 2 months. Why reset, it's been almost 5 months.
  Terrible customer service!

• Review fromJoe K

  Date: 10/30/2024

  I’ve had Metronet for over 2 years and recently found out that they have been charging me for 500mb speeds when in fact I was getting speeds under 100mb. I contacted their customer service and the best they could do was give me $150 credit. I overpaid by over $450 in just over a 2 year period. I would not recommend their service!