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Business Profile

Swimming Pools

Royal Pools and More

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Pools.

Complaints

This profile includes complaints for Royal Pools and More's headquarters and its corporate-owned locations. To view all corporate locations, see

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Royal Pools and More has 2 locations, listed below.

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    • Royal Pools and More

      1512 Joliet Street (RT. 30) Dyer, IN 46311

    • Royal Pools and More

      14566 85th Pl Dyer, IN 46311-2805

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today on May 14th Royal Pools came to clean our pool. They did a terrible job! Absolutely horrible! Even worse they took a video of themselves cleaning while young children were outside! They had no permission to film minors mine or the neighbor children who were here at the time! I was present twice and they never asked me to film. They have the worst attitude and terrible customer service! Im embarrassed for them!

      Business Response

      Date: 05/20/2024

      Pool opened - May 13th.  **************** was ok with filming and even mentioned he would do a testimonial after we build them pergola bc he liked our work.

      1st day of 3 day balancing - May 14th

      Pool cleaned but not completed

      Water balanced but chlorine was too high not swim safe yet (again 3 day process)

      The job wasn't done, the debris in the pool was from the debris on the cover. Debris on top of the cover will eventually make its way into the pool as the cover material rolls up on itself and we noted that they should get a cover cleaning and the office was to call with note. Before the office could call ***************** reached out within 10 minutes of techs leaving complaining about cleaning and video recording. We spoke to **************** that she was berating the team yet again and he said don't worry he will speak to her. Offered refund so we could part ways as every year this happens. We messaged ***************** as she kept harassing via text and email that we would show her video to prove that there where no children and to explain she signed a contract that we could film when we needed. We where simply filming for a promo video on cleaning pool no house no children. She threatened lawyers and that is where we stand.  

    Royal Pools and More is NOT a BBB Accredited Business.

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