Reviews

This profile includes reviews for Midwest Express Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Midwest Express Clinic has 42 locations, listed below.

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  Midwest Express Clinic

  40 75th St Willowbrook, IL 60527-2325

  
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  Midwest Express Care

  129 E 107th Ave Crown Point, IN 46307-6517

  
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  Midwest Express Care

  5521 W Lincoln Hwy Ste 1A Crown Point, IN 46307-1098

  
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  Midwest Express Care

  6131 US-6 Portage, IN 46368

  
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  Midwest Express Care

  5043 E Lincoln Hwy Merrillville, IN 46410

  

Review Details

• Review fromSean G

  Date: 05/18/2025

  Didnt bill my insurance for a year and a half and waited to tell me so they can collect directly from me. I tried resolving it with the billing department and they hung up on me. Then they sent it collections where they are now trying to triple it. Dont go here. They are scammers at worst and extremely unprofessional at best

• Review fromMaryella M

  Date: 04/14/2025

  My problem is not with the clinic itself. My issue is with the billing. We never have received paper billing statements. Then we receive texts constantly stating we owe money. The way about billing a patient is so unprofessional. I cannot pay a bill without a statement.

• Review fromLorena F

  Date: 04/05/2025

  I had the worst experience ever. The music was extremely loud for a healthcare setting. When I provided feedback, the nurse practitioner shared that it was due to patient confidentiality why the music was very loud and acknowledged many previous complaints from other patients regarding the music. I was suffering from a really bad ear infection, along with a very low abnormal B/P. The nurse practitioner continued to be argumentative and stated she owns the clinic and that she had no problem with the music being loud. She proceeded to say that the music was not patient preference and that the manager was two doors down from us but that it didnt matter because she owns the clinic. There was no sympathy at all.

• Review fromTracy S

  Date: 03/03/2025

  I went in for a pregnancy test which is covered by my insurance. Sent incorrect billing code to insurance which denied the claim. Also, charged me a $50 copay then billed me an additional $72 which they proceeded to pay themselves with my debit card without my knowledge.

• Review fromAndrea C

  Date: 02/27/2025

  Went with my family for sick visit. They charged us for point of office care testing that was not completed! When calling the business office they responded we will bill you for what is ordered. Well I can tell you I did not have my kids noses swabbed because I would have remembered having to hold them down! I was told an itemized bill would come to my house in 7-10 days, but it did not and they just charged my credit card. When calling the x ray tech answered and the manager jasmine was out. They said they had already heard of me, and slack messaged eachother about my visit. Furthermore, the medical complexity and physical exam that was done does not meet standards for the ***** and ***** that was coded. For reference I am also a family nurse practitioner. I will be reporting to the better business and state board of nursing for insurance fraud.

• Review fromJill B

  Date: 07/09/2024

  I brought my 11-year-old daughter in after a fall during cheerleading with a suspected concussion. At triage, they seemed to think she was there for a ****** lip even though I repeated that I was concerned about her disorientation. Once we could finally see the provider (who was quite nice and seemed to know what she was doing), she spent less than 5 minutes with my daughter and said she needed to be immediately seen in an ER. I received a bill for $309.99 for less than 5 minutes with the provider. That is predatory. They did not treat her, just referred her (and I felt like I needed to shepherd her case through the front desk and triage. Besides the provider, there was no sense of urgency which there should have been). As a side note: My daughter was seen at Lutheran General in the *** admitted, and given a CT scan and the bills for those things were less than the 5-minute encounter.
  

  Midwest Express Clinic

  Date: 07/10/2024

  Dear ****,Thank you for bringing this to our attention. We sincerely apologize for the experience you and your daughter had at our clinic. It is our priority to ensure that every patient receives prompt and attentive care, and we regret that this was not the case during your visit.We understand your concern regarding the billing and the care received. Please know that we take these matters very seriously. To address your billing concern, we would like to investigate this further. Could you please reach out to our patient advocate team *************) so we can look into this matter and find a resolution?Your feedback is invaluable to us as we strive to improve our services. We hope your daughter is recovering well, and we appreciate your understanding and patience.

• Review fromKaryn B

  Date: 04/23/2024

  They denied me services. Doctor ***** office manager as she stated she was) told me they werent kid friendly should have kept my child home. She Literally told the entire office my concerns today employees continue to laugh about the situation also. Then she called police and stated I threatened her LIEN then police arrive she stating something else to them. I only came to the urgent because of complications but got treated so badly and I had my child with me.
  

  Midwest Express Clinic

  Date: 04/24/2024

  I'm deeply sorry for the distressing experience you've had at our clinic. Your concerns are important to us, and we take them seriously. We're investigating the incident and will take appropriate action to address the situation.We strive to provide compassionate and respectful care to all patients, regardless of their circumstances. I assure you that this behavior does not reflect the standards we uphold at our clinic.Please know that your feedback is valuable to us, and we're committed to ensuring that every patient feels safe and supported during their visit. If there's anything further we can do to assist you, please don't hesitate to reach out.

• Review fromSinead C

  Date: 04/17/2024

  They have illegally double billed me for the same procedure twice. I've spoken with their billing department multiple times and they apologize and promise to reverse the charge and then months later I get another bill.
  

  Midwest Express Clinic

  Date: 04/19/2024

  "We apologize for any inconvenience this issue may have caused you. I understand we have spoken and resolved the matter since then. If you encounter any further issues, please don't hesitate to contact us at ************.

• Review fromLeslie G

  Date: 04/02/2024

  I called to ask if they could provide me with a service. I was assured they were able. I registered, talked to the front desk, explained again, waited, met the intake nurse, she took my vitals while I went over my reason for visit again.Finally the provider comes in to tell me that they can't prescribe a controlled substance. Which is whatever, company policy. I get it. But they had THREE chances to let me know before I saw the doctor. I asked said provider to double check the policy and when she came back, she said she could write me a 1-week "holdover" script. I declined and as I left I was told I would be getting a refund for the office visit. Now they're saying that the provider's compromise counts as an "assessment" and refusing to refund me the $125. This clinic has no idea what they are doing or their own policies. If you have an issue, they'll farm it out to their corporate "customer advocacy" line that they don't even know the hours of operation for.
  

  Midwest Express Clinic

  Date: 04/19/2024

  We apologize for any inconvenience this issue may have caused you. I understand that we have spoken and successfully resolved the matter since then. If you encounter any further issues, please don't hesitate to contact us at ************. Additionally, I have taken your feedback and concerns regarding the patient advocate line into account. I have communicated with our IT department who has successfully updated our number to include the hours of operation for our patient advocate line.

• Review fromOla A

  Date: 01/25/2024

  My son taken here by his school for hurting his toe, I was told no X-ray onsite yet they asked me for my debit card before seeing my son despite presenting a healthlink insurance card.
  

  Midwest Express Clinic

  Date: 04/19/2024

  We apologize for any inconvenience this issue may have caused you. Regarding our policy on keeping a credit card on file, I would be happy to discuss this further to provide clarification. Please feel free to reach out to us at ************.