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Business Profile

Textbooks

Follett Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Textbooks.

About

About This Business

Years in Business: 152

Products and Services

Textbooks; physical, digital, rental, new and used, Merchandise; apparel, computers, trade books, supplies, Technology systems for educational institutions, Support services for educational institutions, Music and trade book distribution to retailers, Content for school and public libraries

Business Details

BBB File Opened:
3/3/2000
Business Started:
1/20/1873
Business Started Locally:
1/20/1873
Business Incorporated:
12/12/1957
Type of Entity:
Corporation
Business Management:
Ms. Jody Leven

Additional Contact Information

Principal Contacts
Ms. Jody Leven
Customer Contacts
Ms. Jody Leven
Additional Phone Numbers
Other Phone: (708) 884-3501
Other Phone: (708) 884-0000
Other Phone: (708) 884-2162

Additional Information

Payment methods
Multiple methods
Refund and Exchange Policy
Depends on the product and customer type

Latest Reviews

  • Haibo C

    "I purchased an item before Thanksgiving but have yet to receive it. I contacted the bookstore service team, and they informed me that they had escalated my issue to Follett." ... Read full review

  • Jennifer F

    "If I could give zero stars I would. Merchandise ordered said 4-7 day shipping, it is now day 22 and only get the same automated responses." ... Read full review

  • Britt D

    "I cant believe my college, who I pay $13k in tuition to each year, uses this awful company to fulfill textbook orders. Our university bookstore doesnt even have a direct line anymore - it just connects to Follett, who never has any idea what is going on." ... Read full review

View all Reviews

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