Wholesale Locks
Stack On Products CoThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Stack On Products Co's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 16 Customer Reviews
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Review fromFrank S
Date: 12/31/2024
ordered 2 gun cabinets. Both arrived with all door hinge pins broken to the point of just rattling around in bottom the boxes (and 1 totally missing). Opened a case on their website. Took over a week to get an email back saying that I needed to open an account with their portal to see their response. I tried opening the account - which that you have to do is ridiculous in the first place - and on every computer and phone I tried to do it on the wesite says that it won't open an account without allowing cookies. I am not allowing them to load whatever tracking tht feel like just to get them to warranty their poor desing and packaging. I went back to their webite for a phone # to call instead and here at the end of December, the main customer service **** says that they are closed for the 4th of July holiday. Total failStack On Products Co
Date: 01/02/2025
A specialist has been assigned to contact you and follow up with this case to get resolved ASAP and ensure satisfaction.Review fromVincent C
Date: 12/19/2024
My saga With Stack on Started in November. I needed a ***lacement key for my safe and after completing and notarizing the form they provided, I received an email with instructions to pay for the ***lacement key. I paid the $20.00 and waited for weeks without hearing anything. Then I received an email that they were closing my case. I called and spoke to a customer service *** that asked me to prove that i paid the $20.00. To not hold up the process anymore, I just paid for a second key. The *** then was able to find my first payment which was on Nov 13th. I notified them that I had a Holiday gift in the safe for my 10 year old daughter that I could not ***lace. To understand the timeline, this discussion took place on Dec 4th. I received an email a few days later that the keys would be shipped within 7 days. After 7 days and no key, I emailed support and was told that the key shipments were put on hold. Today is 12/19 and the latest i heard from support was that the keys would be sent out next week. So much for my daughters Christmas present. I do not believe that I will ever get this key. I never post reviews but I am beside myself at this point. Be careful when buying from Stack On. The customer service is really does not exist.Stack On Products Co
Date: 12/21/2024
We sincerely apologize for the delay, some warehouse changes impacted our orders. We are getting back on track. The tracking information has been shared via email.Review fromMichael R
Date: 10/21/2024
Terrible company. Keys not included with safe. Try to get a hold of customer service. Can only fill out in line form. Week later send me a form to get notarized. Week later still no response.Review fromDan H
Date: 10/08/2024
I've been trying for years and now again for weeks to get a set of Keys that never were apart of the purchase. Just like others here, I went through all their channels and notorized paper work and submitted it and even verified that they received it and they did. They stated I would receive a email or call in 2-3 days from the Key replacement division. NOTHING ! Then I receive a email stating that my " ticket ####has been closed" what the **** does that mean and I must reply to that email to reopen the ticket which I did....NOTHING ! I just went to ****************** since they Own Stack-On Safes which they emailed a reply stating they are looking into it and in should have contact shortly!!! ?? Unbelievable! I made the same mistake as others I shouldn't have purchased this Safe.!Review fromKevin M
Date: 09/09/2024
I echo ***** L's comment on 3/18. The absolute worst customer service! They do not:* Return tickets submitted for support * Reply to their "chat feature" * Pick-up the phone - I sat in queue for an hour plus...* Was offered and accepted a callback, they called me back but no one on the line This is all over a 3-week period with both myself and wife calling. It's unfortunate there isn't a negative star(s) you can give at this page! This company is the Titanic of its industry...Review fromJames G
Date: 03/19/2024
I have a Total Defense safe and I have been trying to get my keypad to work for the past 4 months. Thank God I have a key. I finally got through one time just to be told I needed a battery with an expiration dated 2027. So I bought a newer battery dated 2028 and still nothing. Multiple calls and emails still no response. I wish I had checked the BBB first. I was warned that I should have bought a Liberty.Stack On Products Co
Date: 03/28/2024
We sincerely apologize for the inconvenience; this is not the experience we strive to provide to our customers. Unfortunately, I was not able to find any information on our records for follow-up on your case and proper resolution, please contact us at ******************************************************Review fromTerry H
Date: 03/18/2024
This company has the absolute WORST customer service in this line of business. Ive been waiting on a replacement keypad for literally 4 months. I sent a follow up email and the customer service team stopped responding. I will never deal with this company or its products again.Stack On Products Co
Date: 03/20/2024
Hello *****,I apologize for the inconvenience, according to the tracking number of your order, it was delivered on February 7th. but we did not get a reply. We will ship a new order to your address, we will provide tracking number via email.Review fromKEVIN L
Date: 03/15/2024
Garbage products and no customer service. Save your money, and dont wind up with a lock that wont work with your guns inside.Stack On Products Co
Date: 03/20/2024
A specialist has been assigned to contact you and follow up with this case to get resolved ASAP and ensure satisfaction.Review fromGail O
Date: 09/21/2023
I am unable to open my safe using the CORRECT numbers for about the past 5 months. It has been IMPOSSIBLE to reach STACK-ON by phone: after being in the que for really extended periods, you finally get messages each time directing you to call back; when I went on line to e-mail them, that also turned out to be IMPOSSIBLE: their site refuses to submit the contact email form because when you try to enter your telephone # it refuses to allow you to follow THEIR FORMAT AS DIRECTED you can not even progress pass the 1st hyphen, although you can enter for ex, 10 digits or with a prefix +, BUT when you try to submit it will NOT allow you to do so. Also, because I am a Senior Citizen, I can not move my safe which is in my closet on the floor and against the wall where the serial number is, therefore I am also unable to enter this number on their form. Again, I have not been able to contact them AT ALL FOR AT LEAST THE PAST 5 months and I now Urgently need access for some of my contents. I can not afford a locksmith on my very low fixed retirement income, nor can I pay anyone anything.I have tried using the hammer as their on-line video suggests be tried, but ALSO to no avail.PLEASE HELP. I really need access URGENTLY.Stack On Products Co
Date: 09/25/2023
We sincerely apologize for the inconvenience; this is not the experience we strive to provide to our customers. A specialist has been assigned to contact you via email and follow up with this case to get resolved ASAP and ensure satisfaction.Review fromJoseph F
Date: 02/25/2023
Good luck on getting a response from customer service. I have sent two e-mails which they acknowledged but no response after that. If you purchase a Stackon safe do not expect to get any after sale support.Stack On Products Co
Date: 02/27/2023
We sincerely apologize for the inconvenience; this is not the experience we seek to offer to our customers. We are currently hiring more staff to get a faster response to our requests. Looking at our records, we see there was a response last Thursday, but no answer yet. A specialist has been assigned to contact you and follow up today.
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