Reviews
This profile includes reviews for Payroc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 20 Customer Reviews
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Review fromDK J
Date: 12/05/2023
I was with ****** when they werepurchased by Mind Body. At the time ******************** Systems was the merchant account. ********************** took over Integrity under Mind Body. In April of ***** I changed to ************** CRM system, and shut down my account with ****** and Integrity (PayRoc). I have had no charges from them since August of 2021. And I confirmed that everything was closed with ****** and Integrity (PayRoc). I just realized PayRoc has been charging me for over 2 years, and I have not used them for any processing. I called, and asked them to shut down the account and please refund my money. Let me reiiterate I HAVE NOT USED THIS ACCOUNT IN OVER 2 YEARS. They told me that they could only refund me 3 months of payments. I have paid for over 2 years, and this account has been inactive. I did everything I was instructucted to do to shut down the account. And the charges are fraudulent. DO NOT USE THEM!!!Review fromKimberly T
Date: 09/19/2023
They are very helpful and informative. They are also very friendlyReview fromBOB V
Date: 07/24/2023
I tried them for a couple of months, but immediately pulled the machine when they decided to try and dictate policy. They use strong arm tactics and threatened to freeze your finance account, if we would not sign an agreement to not sell a product that was against our policy anyway. Our local rep was excellent, as you can see most positive reviews are about the Reps. Don't confuse those reviews with the corporation which is very disreputable. Fortunately for us we keep all emails as I was able to take that to our bank to stop them from continually taking money from our account that they were not entitled to. Extremely anti-second Amendment !!!Review fromJamie N
Date: 06/16/2023
I love the services. I have never had any issues! *****Review fromTracy H
Date: 05/11/2023
We had a rep stop by bragging about NO contract No termination fees with their service We were not happy with them for the majority of almost a year I called the rep and he picked up the equipment and here 5 1/2 months later we are still having money stolen out of our account the rep NEVER cancelled the service for the equipment we have not had since end of December I finally managed to get someone today and NOW they want ****** for early termination I do NOT like being lied to and blatantly ripped off!!! ****** dollars removed from our account just in April alone!!! I am astounded reading reviews and hearing the same issues we had with them. Im supposed to get a call from them tomorrow to see how it can be resolved but so far they say we owe ****** for using them with NO EQUIPMENT and they wont refund what I consider STOLEN money....BEWARE OF SCAMMERS
Payroc
Date: 05/12/2023
Thank you for taking the time in letting us understand your recent experience with our service teams. We have reviewed this further, and have responded to your earlier complaint. There was miscommunication between both parties, which resulted in the account not being closed. You originally boarded with ** in 2020, and then opened ** a new account type in February 2022. At this time, the *** was applied due to new equipment being provided. We have honored your original agreement and removed the *** of $375. We have also issued a goodwill refund in fees, amounting to $566.25 which will be refunded in **** business days. We apologize for any inconvenience caused, and hope this reassures you that we strive to meet our clients expectations.Review fromDan C
Date: 01/24/2023
Best CC processing service for the firearms Industry. *********************** is a 100% rockstarReview fromAndrew H
Date: 01/17/2023
No communication and a bunch of hidden fees. I also didnt even know my merchant services switched from one company to Payroc. During mandatory shutdowns of businesses such as mine (bar/restaurant) they kept charging fees and fined me monthly because I didnt take a survey and a test that NOBODY TOLD US ABOUT. Also never corrected what they said they would. Worst Company for communicating to their customers (even the ones who didnt seem to have a choice to use them).Review fromMark W
Date: 12/28/2022
Great system and great service from my **** ****************Review fromHaciel C
Date: 11/14/2022
Payroc was my credit card processing for a few years, I cancel my contract with them on 11/21/21.. during this past year I had some personal problems that i had to take care of and I was not really focus on work.. I notice on Oct. 2022, that they were still charging me a monthly fee of ****, I know is not much but it was very unethical for them to keep charging me when I had proof that I had cancel the account almost a year before.. I contacted customer service and the person that helped me said that there was something wrong with their system and that was the reason why I was still being charge that monthly fee.. he said that he would talk to his supervisor and get me a refund back, they emailed me 2 days later saying that "as a favor" they were going to refund 4 months, once again is not that much money but I would never use them again , they are NOT honest ..Review fromTj H
Date: 09/16/2022
Kept more money of our than was supposed to happen. We didnt catch it until a few months later. They said since we didnt catch it earlier, they wouldnt pay us back. Terrible customer service. Their sales reps lie to get you to sign. Then dont do anything for you or even answer calls/emails. The absolute WORSE company Ive even had to deal with. ZERO out of 5 starts Run!
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