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Business Profile

Control Systems

Intermatic Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Control Systems.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21255978

    I am rejecting this response because:

    A manager contacted me offering to refund $112 to make up for their multitude of mistakes. I advised that was not acceptable to me and that it was a very half-hearted attempt at an apology and did not fix things. I said I would accept the money but that it was not the amount owed. I had originally attempted to get a refund for the entire faulty unit which I was denied. I at least wanted to be reimbursed for the cost of the parts and labor that intermatic INSISTED was the cause of the issues, but it turned out they were wrong and I was out the money for the unnecessary repairs. They offered $112 refund to cover a small portion of the repairs they forced me to get, when it was actually $400 they should have reimbursed. If they still refuse to correct the issues, I refuse to say that there is a satisfactory resolution to the problem. I would rather keep the truth out there for the public to see the shady business dealings done by this company. 


    Sincerely,

    ********* *****

    for reimbursement for ****** pool repair and were refused. We were told repeatedly by intermatic that if the light was flashing there is a problem with the unit but now they just want to disconnect the light. At this point we would just like a refund and a reimbursement for our funds spent at their request. We will use ANY other heater besides theirs.

    Business Response

    Date: 02/05/2025

    This case was resolved on 1/31/25.

  • Initial Complaint

    Date:09/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company sent the wrong product numerous times. Contractor came each time trying to fix the issue and was unable due to company sending the wrong product. I was charged by the contractor each time but this was entirely not my fault. Clearly it was the company sending the wrong parts. Company is unwilling to absorb the labor cost. How unfair!

    Business Response

    Date: 02/05/2025

    This case was resolved on 1/31/25.

Intermatic Incorporated is NOT a BBB Accredited Business.

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