Reviews

This profile includes reviews for Golf Green Lawn Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Golf Green Lawn Care

  222 Koch St Pekin, IL 61554-5521

  
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  Golf Green Lawn Care

  PO Box 1008 Pekin, IL 61555-1008

  

Review Details

• Review fromLinda K

  Date: 07/25/2024

  I hired them to treat my lawn for weeds. I had 1 1/2 applications as they never treated my front yard the second visit. I called and spoke to a person in charge named dan. He stated later that he came to my home and didn't see any weeds. I don't know what address he went to or IF he went anywhere but my yard has weeds. He stated that i would not be charged and that someone would be out to treat the front yard. Three weeks passed and they have not been here. By this time i had called their customer service number quite a few times. I asked once again to speak with someone in charge. After more than 24 hrs and no return call i called them again. I got the same customer service person and this time she told me he was out on medical leave. So why wasn't I told that no one would be returning my call? Why has it taken so much of my time and still not resolved? I told her that I needed to speak with tue owner of Golf Green. At this point I am skeptical about a return call or IF my msg is given to the owner. I know his last name is Crow. This business is horrible! Very poor customer relations. I do not want to be billed for this second application that was never done.

• Review fromSusan W

  Date: 07/10/2024

  Same exact thing happened to me as Joe R mentioned below. I am in the P***** ******** area.
  I kept telling Technician that we did not renew the service. They continued to come and I told them again. They continued to come. I called and left voice mail message. They continued to come. I called them again and they finally agreed to cancel my service. Not my problem they decided if or when they would agree to cancel.
  That is NOT my problem and I will NOT pay them!
  Susan W
  

  Golf Green Lawn Care

  Date: 07/11/2024

  Not sure what number was called. The main office did not get the message. We are looking into how this has happened so it does not happen again. The account has been credited. Susan will not be charged.

• Review fromJoe R

  Date: 01/30/2023

  Let me start by saying these guys did an excellent job when I hired them in the beginning of 2020 to spray my lawn. I had no issues at all in 2020 and my lawn looked great. To my surprise though they showed up again in March of 2021 and sprayed my yard again even though I didn't hire them to spray the yard the following year. I let the guy know I went with someone else in 2021 and asked him to let his office know. Out of the blue I received a bill in the mail on Saturday, January 28, 2023, almost 2 years after they sprayed my yard without my request to do so. I called to discuss this with them 2 days later and was yelled at on the phone saying they left an invoice after each application explaining they would continue the service until I canceled with them. I thought nothing of this as I paid for the whole year up front, how could they expect to get the customer to know this notice meant they would continue into the next year? I told them right away when they showed up that I no longer need their services nor did I request it. The person I spoke with in the Davenport, IA location yelled at me saying it was my opinion that I didn't owe the invoice of roughly $47 as they apparently assume the customer wants to continue using them without request or payment ahead of time like what happened when I started the service. I had to hand up on the fella but they really clearly shouldn't have him answer calls. I was going to request they not charge me for the service they performed in 2021 but would sign up with them for this year but not after the conversation I had. There are plenty of companies out there that do this service, I would strongly suggest using one of these other companies.
  

  Golf Green Lawn Care

  Date: 07/11/2024

  I have turned this over the owner. I is not our practice to yell at a customer over $47. This is completely unacceptable. The employee will be dealt with by the owner. All calls are recorded and I will pass the call along to him as well. Thank you bringing it to our attention. We have not been in business for over forty years to allow this kind of behavior. Again thank you for letting us know.