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Business Profile

Sports Bar

Twin Peaks–Oakbrook Terrace

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/15/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21148154

    I am rejecting this response because: Waitress' work the 2 nights attempts to provide a check receipt without itemization.  To be clear with my dispute, I never requested a double of anything.  There were two flat breads on my receipt.  I order 2 bluemoons and 2 regular lemon drops.  I contest the theory by going to another twin peak location and I was only charged $84 for the same order.  Twin peak refuses to upload the actual receipt because they are aware it will show the truth.  The waitress' attempted to finesse their guess on a number occasions and it didn't work.  I requested to speak to the manager and **** refused.  No one person invoice should reflect $175.00 for one person eating.  The two gentle sitting next to me at the bar whom order similar items invoice was $84.

    **** and **** took the detailed invoice receipt because they did not want me to change.  I demand a detailed copy of the detailed invoice to be able to conclude my argument.


    Sincerely,

    ***********************

    Business Response

    Date: 01/25/2024

    We have investigated this complaint, by checking our point of sale system and speaking with managers and the named employee at the location.  Regarding the alleged incident on 1/7/2024, we do not find that ************** was overcharged for any items.  He was provided the items he ordered and was charged our regular price for those items.  Regarding the alleged incident on 1/14,2024, we do not find that the customer was overcharged for any items.  Again, he was provided the items he ordered and was charged our regular price for those items.  We also find no evidence that he was charged for 8 drinks on the 1/14/2024 visit. 

    All customers are provided with an itemized guest check detailing all items purchased at the time of payment.  The claimant did not at any point dispute the items or pricing included on the itemized guest check.  The payment receipt attached to the complaint does not provide any evidence to support these claims.  If ************** has additional evidence he would like to provide to assist in our investigation, we are willing to review it to reach a resolution that works for all parties.

Twin Peaks–Oakbrook Terrace is NOT a BBB Accredited Business.

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