Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Cadillac of Naperville Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Matt S

    Date: 02/05/2023

    Brought my less than a year old XT6 in for service because the transmission crapped out on me. I ask if we can get a loaner, no sorry we don't have any. I say ok can we get a ride home because I've got my 3 year old son with me with his car car seat. Nope sorry were not going to do that either. I ask okay how are we supposed to get home. Reply back is **... uber? The service writer was rude and and his total lack of empathy was abundantly clear. I get it...you work with the public, but maybe try to at least fake that you don't care.We purchased this car from this dealership and I expected a little more out of them. At minimum a ride home because the car they sold ** is having a **************** issue. Do yourself a favor give these people your business. Any other luxury car brand I've bought from would have tried to make the situation better. Audi, *********** Cadillac and this dealer in specific don't care once your purchase is over with.

    Cadillac of Naperville Inc.

    Date: 02/07/2023

    Matt,

    Sorry to hear about your experience with us. Sincerely, we do strive to create a completely satisfied environment for our guests, from sales to service. We retail about 800 total units per year and unlike our competitors, we currently stock around 30 active loaner cars that are all Cadillacs. Although a reservation isn't always necessary, it is definitely recommended. I also know you spoke with Jose, my Service Director, earlier and would like to wish you well in the future. If there is anything I can assist you with, please do not hesitate in reaching out to me personally.

    Sincerest regards,

    Stefan Petrovic
    General Sales Manager
    Cadillac of Naperville
    [email protected]
    847.785.9939 Mobile

Cadillac of Naperville Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.