Reviews

Review Details

• Review fromManny H

  Date: 12/05/2024

  Great service, very professional! Helped me with a new furnace when I really needed it.

• Review fromRam R

  Date: 09/23/2024

  I contacted One Hour Naperville for emergency HVAC service on a early September afternoon, and I was truly impressed by their quick response. The technicians arrived promptly, diagnosed the problem efficiently, and offered me multiple options for how to proceed. What really stood out was the two-year credit they provided on the service ticket, which I can use toward a system replacement if I decide to upgrade within that period. This level of customer care and transparency is hard to find in the HVAC industry and reflects their dedication to their clients. Overall, my experience was excellent, and I highly recommend this company to anyone seeking reliable, honest service and significant savings on HVAC solutions!
  

  One Hour Heating And Air Conditioning Of Naperville

  Date: 09/24/2024

  Thank you for the five stars review.

• Review fromJimmy P

  Date: 09/14/2024

  Called one hour on late august for an emergency service at my ****** ******************. They came out very quickly. They figured out the issue and gave me multiple options. They gave me 2 years credit for the service ticket they generated for the visit. The benefit of this was if I replace my system within 2 years of the service they will honor the credit towards the replacement. I have never heard about these types of benefits, guarantees and services from any HVAC contractors before. Simply outstanding. I highly recommend this company to anyone who is looking to save money and honest service for their HVAC system.
  

  One Hour Heating And Air Conditioning Of Naperville

  Date: 09/15/2024

  Thank you for the five-stars review.

• Review fromSagar S

  Date: 06/25/2024

  I had a fantastic experience with one hour Naperville. From start to finish, they provided exceptional service. The technicians were knowledgeable and professional, explaining everything clearly and answering all my questions. They installed a new HVAC system in my home efficiently and effectively, ensuring it was tailored to my needs and budget. The customer service was outstanding, with prompt responses and great communication throughout the process. I highly recommend one hour for anyone looking for reliable HVAC services. They've earned my trust and future business!
  

  One Hour Heating And Air Conditioning Of Naperville

  Date: 09/15/2024

  Thank you for five stars review.

• Review fromSarah M

  Date: 12/05/2023

  I would give negative stars if i could. One Hour Heating was sent by my warranty company to check my furnace. upon assessment it was determined that a wheel needed to be replaced and the motor to be cleaned which was not covered under the warranty. Since this service is part of regular maintenance, I requested to have them complete the needed services so my warranty would continue to be valid. One Hour Heating changed my credit card for the service fee for coming out and also charged me for the wheel replacement and cleaning separately. ****** said they would come back on Monday to complete the job and at that time, photos of the furnace would be submitted to my warranty company to keep our records of maintenance valid. By monday, one hour heating never showed up. My warranty company emailed me stating that One Hour Heating reported that regular maintenance was not completed on my furnace and I will not be able to make claims for the furnace if it breaks down in the future. When i called One hour heating, they claimed that the warranty declined the claim so they would not be coming back. So One Hour Heating basically took my money and charged me for services they never rendered AND on top of it, submitted information to my warranty company that nullified my contract. Im basically losing coverage on my furnace and money for services that my furnace never recieved. When i requested my money back, One hour heating pleaded that they would try and resubmit the warranty claim- which doesnt make sense if they already left paper trail showing that services weren't performed on my furnace that they were paid to do. So far its been two days and i have not heard back. DO NOT TRUST THIS COMPANY.
  

  One Hour Heating And Air Conditioning Of Naperville

  Date: 10/24/2024

  Thank you for sharing your feedback with us. We understand your frustration regarding your recent experience with our **************'s important to note that a dirty furnace can indeed lead to issues with heat production, as restricted airflow can impede proper functionality. Our technicians' recommendation for a cleaning service was intended to address this common cause of furnace malfunction.We regret that your experience did not meet your expectations, and we take your concerns seriously. However, we assure you that our team is committed to providing quality service and transparent communication to all our customers.Thank you again for bringing this matter to our attention. If you have any further questions or concerns, please don't hesitate to reach out to us directly.