Reviews

Review Details

• Review fromMason J

  Date: 10/16/2023

  Absolute scam! We purchased a puppy through puppyland and we were told to expect a call from AKC to finish her registration. We recieved a call from this company claiming to be AKC (they are not as I'm reading here and several other places) and they told to be able to complete registration that we had to spend $200+ to be able to register her AND get a few things with her name on it. When we asked if we could opt out of getting the stuff and just complete registration we were told no registration and the stuff cost $200+. After speaking with the store we purchased her from they stated we should not have paid anything. Scam scam scam.

  Third Party Pet

  Date: 10/17/2023

  We appreciate your feedback greatly. Our role is to assist customers in completing their puppy's registration with the ******** Kennel Club, which is included with the purchase of your puppy. In addition, we offer optional products specifically crafted to ease the process of welcoming your new puppy home.While it is highly recommended to purchase these items, it is important to emphasize that the purchase is entirely optional. We hope this has addressed your concerns. Your refund for the purchase will be processed and should reflect in your account within the next five business days. If you have any questions or additional feedback, please don't hesitate to get in touch with us. We wish you a wonderful day.

• Review fromChristine R

  Date: 07/20/2023

  I am beginning to question this company as many others below have mentioned. I purchased a puppy through PuppySpot and they told me that I should not have to pay anything extra for AKC registration. When I mentioned this to the representative on the phone, she said that my puppy would only have ***** alert for free, but that I would need to pay $100 for its official papers. Why was I charged $100 for my dogs official papers when puppy spot said that they should be free?

  Third Party Pet

  Date: 07/25/2023

  Thank you for getting in touch with us regarding your recent purchase. We appreciate your feedback and would like to apologize for any confusion caused when it comes to the registration of your puppy with the American Kennel Club and enrollment with the *** Reunite program.After reviewing your purchase, we can confirm that the registration and enrollment were not included in the initial purchase of your puppy. However, the amount charged was a one-time fee that completed your puppy's registration and enrollment in both programs.We hope that this clears up any confusion you may have had. If you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to assist you in any way we can.

• Review fromAmy P

  Date: 07/13/2023

  As others here have indicated, I was misled by this service, thinking I was completing my AKC registration, and charged approximately $270 for what ended up being a handful of items that were not worth the cost. Further, my puppy's registration number had inaccurate information -- they told me not to worry about submitting my puppy's information using the form I received, but in fact I HAVE to submit the form in order to get her registered correctly. Misleading service and sales tactic, where they led me to believe the $270 was a "one time registration fee." Extremely displeased.

  Third Party Pet

  Date: 07/20/2023

  Thank you for sharing your feedback with us regarding your recent purchase. We can confirm that the charge made was for retail products and your puppy's registration with the ******** Kennel Club was at no additional charge to you as it was included in the purchase of your puppy. We have taken steps to ensure that any errors are corrected, and you will receive the corrected paperwork within 10 business days.We are sorry that you were dissatisfied with your purchase, and we have processed a full refund to your account. Your satisfaction is our top priority, and we want to ensure that any issues are resolved quickly and to your satisfaction. If you have any further concerns or questions, please do not hesitate to reach out to us. We are here to assist you in any way we can. Thank you for your business and we hope to have the opportunity to serve you again in the future.

• Review fromBrian H

  Date: 05/01/2023

  Total Scam. I just got off the phone with them because they made me pay 271 dollars for no reason at all. I got my puppy and everything was paid for and I can just register with American Kennel Club by myself. They took my money and won't return it or pick up the phone.

  Third Party Pet

  Date: 05/16/2023

  Thank you for taking time to share your feedback. It is always our goal to provide the best possible customer service. After reviewing your purchase, the charge made was for retail products purchased during our call. This is entirely separate from the registration with the *** which is completed at no additional cost to you, as it was included at the time of purchase of your puppy. We have attempted to reach out to clarify and answer any additional questions but have been unable to reach you. We have moved forward with processing a refund for the full amount of the products ordered knowing that you are dissatisfied with the purchase. If there is anything else we can do to help, please don't hesitate to reach out.

• Review fromEvan K.

  Date: 02/22/2023

  I was under the impression that the phone call was to come plate registration, not a sales tactic to purchase additional things. I feel scammed beyond doubt after being told there wasnt anything else I needed to do after registering online with the puppy. I would like to have a refund as I feel this is a scam.

  Third Party Pet

  Date: 02/24/2023

  Hello ******************,Thank you for taking time to share feedback with us regarding your recent experience. In addition, I appreciate you taking the time for a phone call with our team member, ******, to help us better understand your concerns. We are happy to refund the products purchased, as these are items sold separately from the completion of your new puppy's registration. If there are any additional concerns or questions please do not hesitate to reach out and congratulations once again on your new puppy!