Reviews
Customer Review Ratings
Average of 1 Customer Review
Want to share your experience?
Leave a ReviewReview Details
Review fromCrystal W
Date: 11/02/2022
They had my truck for almost 3 months waiting on parts?? I finally get it back after paying $3400 minus my cadillac converter. They failed to tell me mine was stolen and now they are trying to convince me they replaced it! BEWARE to ALL FEMALES, They think we're stupid!
Moline Transmission
Date: 11/04/2022
I am really sorry you feel this way Crystal. You brought your truck to my shop on July 21, 2022. It would not start and the transmission only had reverse. Your F150 needed a starter & the transmission needed rebuilt. You gave us authorization to repair your vehicle at 12:35 on August 9, 2022. At that time we were booked up for 5 weeks. It is true that while your truck was on my lot that someone cut a hole in my fence and cut your catalytic converters off of your truck. Even though we have a 10 ft. fence around our back parking lot and cameras on every corner of our building, it still did not stop the bad guys from breaking into our parking lot. When we started repairing your vehicle, I ordered all 3 catalytic converters and all 4 oxygen sensors. We replaced your starter, rebuilt your transmission, replaced all 3 catalytic converters, and all 4 oxygen sensors. Although my insurance told me that I was not responsible for the catalytic converter repairs, I took care of it because I felt bad that it happened on my lot. I explained all of this to your sister, as she was the one picking up your vehicle on Oct. 31, 2022. On Nov. 1, 2022 you called and complained to my secretary that we did not replace your catalytic converters, that we had in fact put a straight pipe on your vehicle, you were also mad that nobody told you what had happened. I was so concentrated on getting the repairs done, that I figured I would explain everything when you came to pick up your vehicle. I am sorry that your sister was the one that was in my office that day and not you. Susie told you to come down and that I would raise your truck up on a hoist and show you the new catalytic converters and the new oxygen sensors that were installed, but have yet to come down. I guess I'm not really sure what your complaint is? Please feel free to contact me to discuss this further.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.