We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window Installation

Pella Window Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Reviews

This profile includes reviews for Pella Window Store's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pella Window Store has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Pella Window Store

      907 Washington St. Mendota, IL 61342-1620

    • Pella Window Store

      102 Main St Pella, IA 50219-2147

    Customer Review Ratings

    1

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Marv G

      Date: 09/29/2023

      We unfortunately had a golf ball go through a Pella window 8 weeks ago after dusk. We called Pella to find out if we could replace the broken window, which had been installed by the previous owner. Pella located the records for the install and told us it was a **** window, installed in 2010, and had a 20-year warranty. The person we talked to said we were covered under the warranty, and sent repair parts to a local installer. Unfortunately, the repair parts were for a 2007 window that could not be used to repair my broken window. Several weeks later we got a call from a Pella window sales representative, and he said that our **** window was no longer being manufactured, so was no longer available. I asked him if he could come to our house to help us figure out the appropriate fix. He declined. He also told us that the warranty really did not include golf *****, but rather manufacturing defects. The previous owner did not leave any paperwork on the warranty so I don't have any way to verify what the warranty covers.The question I have is why does Pella provide a 20-year warranty, but don't maintain a proper inventory to service customers needing window repair over that 20-year period? I'll never do business with Pella again.My frustration was that they prov

    Pella Window Store is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.