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Business Profile

Window Installation

Advanced Window Systems, Inc.

This business is NOT BBB Accredited.

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1

Average of 1 Customer Review

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Review Details

  • Mary Kay R

    Date: 05/15/2023

    Watch out!!! First, it started with and continued to be very poor communication. Second, the windows were installed a month later than the latest promised date. The workmanship was horrendous. The salesman forgot to mark down that I asked for a frosted window in the bathroom, the same as the window they were replacing. So he quoted a clear window, which is exactly what I got, but didn't want. Then he wanted an additional $130 to fix his error in quoting the wrong thing. When the installers said they were finished, I noted that the miters on the wood trim holding all the window in place didn't meet evenly. There were also huge dents in the wood trim from the impact of the nail gun, and the finish nails were left showing. The painted wood trim was streaky and lumpy!!! A 3-year-old can paint that well. Their solution to their shoddy workmanship was to complain to me that the welds on windows were sloppy, which pushed out their wood trim, making the miters off. The lead installer complained about the poor workmanship of the manufacturer over the last 2 years. His solution to this was to caulk over the cockeyed miters and the impact dents from the nail gun, rather fix the real issue. Now we have to sand and repaint the trim ourselves, but can't fix the miters. They just made excuses and found a way to hide their shoddy work. I pointed out that the flashing on one window was a half inch from the brick. They said, the brick is uneven. The flashing at no point even came close to touching the brick anywhere! It is a great endorsement when the company's own installer tells you how awful the windows are at every turn. My experience was bad from start to finish. We recently had windows from another company installed and had a fantastic experience. I went with Advanced Windows to save a few bucks over the most expensive window place in town. I greatly regret ignoring bad reviews in multiple places. Now I have $6,000 worth of JUNK with which I will forever be happy.

Advanced Window Systems, Inc. is NOT a BBB Accredited Business.

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