Reviews
This profile includes reviews for Bath Planet by BCI Acrylic's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 63 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLee T
Date: 05/16/2025
Poor installation and worse post-install support. First tech showed up and determined he couldn't do the job, so it'll have to be rescheduled. After waiting several days and not hearing anything from Bath Planet, I called them to reschedule. This is after the salesman took many pictures and detailed measurements of my old tub/shower. Two techs showed up at 9:30 and took an hour lunch, so I knew my "installation in one day" would not happen. They told me they'd be back at 9:30 the next day until I reminded them it was the Friday before a holiday weekend and their long weekend would get started the earlier they started the next day. YEAR ONE COMPLAINT -- water flow down significantly. Called and was told, "Oh, you'll have to fix that yourself" by an office staff member. I did. YEAR TWO COMPLAINT -- seams separating. After 3 weeks and several phone calls to their rude office staff, the seams were re-caulked. YEAR THREE COMPLAINT -- seams separating at different points than last year's splits. Service/installation manager said he'd send me some caulk and I could repair the seams myself.
Bath Planet by BCI Acrylic
Date: 05/20/2025
Your feedback is important to us and has been shared with our team in order to improve in these areas. We encourage you to contact us at the ******************** ************** or email ********************************** if you would like to discuss your experience in more detail.Review fromLeah O
Date: 05/07/2025
Salesperson was very nice at first but quickly tried the hard sale tactics then quickly tried the scare game them moved to trying to guilt us. Price dropped several times but he was unable to give a itemized estimate by email. "Couldn't get it to work" told be to take a picture of it,only thing on screen was prices and payment amounts. Which means he wasn't working on anything . SCAM!!!! I then contacted company for estimate since then I am getting 6 to 1o 10 calls daily. They gave tried several ways to get our money including reduced rates for overstock items, different discount programs but I must decide right now. We have since found out many lies ie w-2 construction workers,only A,+ BBB company,and only Better Homes and Garden sponsored companies.Bottom line is they won't stop calling!! I really hate being lied to.Bath Planet by BCI Acrylic
Date: 05/09/2025
Hello - To adjust your communication preferences, please email us at ****************** with your name and phone number, along with Please Add to DNC List in the subject line so that we may help you directly.Review fromCathy F
Date: 02/19/2025
This is the same owners that owned ******************** in ***********. They stole $5400.00 from me!Bath Planet by BCI Acrylic
Date: 02/20/2025
We appreciate it when our customers share their experience, but it looks like your review was intended for another company. We kindly ask that you post your review with the appropriate company as your feedback is valuable. Please feel free to call us directly at ************ if we may be of further assistance.Review fromSusanne Y
Date: 01/27/2025
PLEASE PLEASE do not use this company! I wish I never called them, let them in the house. ***** showed up on time and was very nice, he asked the reason for the remodel. I informed him I have 2 people with disabilities in the home, one suffers from Dementia the other a **************, I wanted to make the bathroom safe, replace tub with a stand-up shower. Once he learned the situation the scare tactics started. You have black mold all over the walls, its very dangerous. I used to work on construction, spot on the floor indicates the tub is sinking, went into basement, confirmed tub sinking, cant believe it hasn't already come through the floor! Nothing he told us, showed us, was done except tub removal, floor replaced. Sample wall shown, custom made at factory, product not as sample and they consider custom made cutting the pieces in the street at your home. All new plumbing, received partial, old walls torn down, replaced with green board not provided. One hour appointment turned into almost 3 hours, all the while reminding me of the severe situation in the bathroom, which kept me under constant anxiety, distress, scared. I ended up signing a contract for $24,000, under deception of black mold & expensive to remove, and 90% of the product/work the salesman said would be provided but were not, total deceit. Everything with this company is geared to their advantage. ***** said nothing about the contract giving the company the discretion of the product/work to be done, can override what he writes, company can cut corners if they choose, unfortunately not until after you've already signed. They give you 3 days to cancel the contract, which is not enough time to even find a lawyer, have them go through it and advise you. You can only call them, hard to get them to call you back, no email or text messaging, so no paper trail. I put $6,000 down offered another $4,000 to resolve issue, flatly told no. Stay away from this company!!Bath Planet by BCI Acrylic
Date: 01/30/2025
Your feedback is important to us and has been shared with our team in order to improve in these areas. We encourage you to contact us at ******************** ************** or email ********************************** if you would like to discuss your experience in more detail.Review fromCherie D
Date: 01/16/2025
Scam. We had the *** come to our home. He spent about two hours explaining their process. When it came to the price reveal the *** wrote something on his notepad very small so we could not read. He then asked what we thought it would cost. This was for a basic shower only. Nothing fancy. He then told us it would cost $24,000. He then proceeded to give us discounts and it went to $18,000. He then asked us what we thought it would cost and dropped it to $13,000..IF we signed that day only. We told him we wanted to think about it and asked for a copy of the estimate. He said he didn't have one but would type it up when he got back to the office. We never did get a written estimate even though we called the office and asked multiple times.Bath Planet by BCI Acrylic
Date: 01/20/2025
Your feedback is important to us and has been shared with our team in order to improve in these areas. We encourage you to contact us at ******************** ************** or email ********************************** if you would like to discuss your experience in more detail.Review fromMichele L
Date: 01/07/2025
The most disrespectful, rudest sales rep **** ever met! We had a 6pm appointment, he arrived at 4:30pm, no communication beforehand to check if it would be ok. No problem, as both my husband and I were home. We are only having our shower updated (36x36), I repeat, just the shower. After measuring and showing us some pics, he quoted $24K. - to update a small 36x36 shower! We said, no thanks, no need to continue with the appointment. He started getting defensive, and trying to justify the price. He then said, "$12k , that's 50% off" . We again, said no thank you. He grabbed his stuff, muttering and trying to justify the price. As he walked out the door, he said "Next time don't waste people's time if you can't afford it". I chose not to reply. Trust, I'm only leaving a one star rating because I can't submit my review without a rating.Bath Planet by BCI Acrylic
Date: 01/09/2025
Your feedback is important to us and has been shared with our team in order to improve in these areas. We encourage you to contact us at ******************** ************** or email ********************************** if you would like to discuss your experience in more detail.Review fromMaha Z
Date: 12/17/2024
Fraudulent company! Been sitting on my $2100 since Nov 27th. It's the 17th of Dec 2024 now and still waiting while they give more lies the more I call and inquire. Rude woman who answers the phones (******, in the IL office.. wouldn't connect me to upper management very rudely. There's probably bad management if this ****** woman acts like she owns the business and rudely would transfer you to ppl who won't help .. they were fast to take my money, but dragging their feet and every time I call it's a new lie! How can such cons have a business like that and do this to ppl, this should be illegal with legal consequences!! A very bad company to deal with. Sub zero stars and reporting it!Bath Planet by BCI Acrylic
Date: 12/23/2024
We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at **************, or email us at ************************************************************Review fromEdward m
Date: 11/25/2024
We were visited by a Bath Planet of Ft. ***** , ******* . The ***** name was ***** ******* . He explained the pricing of the project . However upon receiving the PURCHASE AGREEMENT PAGE IT did not correspond with the actual contract . He ***** ******* had us believing the the Contract was with ********************* . The agreement was for a deposit of $ ******* and payments of $ ****** per month for a total of 60 months with NO interest. We were totally surprised to learn a company by the name of ******************************* was now financing our bathroom remodeling project for ONLY 24 MONTHS NO INTEREST . I called them to explain that our understanding was for the 60 months no interest . I called Bath planet and ***** ******* , Bath planet responded to my call , but the rep. ******* would not return our calls . They did a completely poor job of installing our new bathtub and shower and had to return to our home to complete fixing the mess they caused. Upon using the shower and bathtub we learned they never contacted the tub with the drain and water was running into the crawl space below. The glass doors were not installed correctly. I have currently filed a complaint with *****The installers were completely incompetent which means Not having the necessary skills for doing something successfully.Bath Planet by BCI Acrylic
Date: 12/02/2024
We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at **************, or email us at ************************************************************Review fromRachel S
Date: 11/18/2024
If I could put 0 stars I would. I do not recommend this company. For 12K I got a quick and lazy install. Had to have someone come back to fix caulking which was hanging and missing caulking on areas altogether! I also requested no holes be made into the sides as we were installing a sliding glass door ourselves, but they ignored this request and now I have holes in both sides. I have now called them again because I have a leak coming from the shower into the basement! Haven't heard back from them yet on ********** work for such an expensive investment.Bath Planet by BCI Acrylic
Date: 11/20/2024
We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at **************, or email us at ************************************************************Review fromJames M
Date: 10/28/2024
I do not now what kind of caulking they use but it is speckled with mold I can't get rid of. Had them here once but it didn't help the situation. They said if they come here again they going to charge us.Bath Planet by BCI Acrylic
Date: 10/29/2024
Your feedback is important to us and has been shared with our team in order to improve in these areas. We encourage you to contact us at ******************** ************** or email ********************************** if you would like to discuss your experience in more detail.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.