Reviews

Review Details

• Review fromPatti C

  Date: 05/23/2025

  This is the WORSE PLACE to deal with, took my insurance and only sent it through my secondary and didnt send it through my primary than they hung on to it and didnt resubmit it now im stuck with the bill. And theyre rude when you call their office, not very professional either. I know how the system works.
  

  Future Diagnostics Group & Women's Center for Breast Health

  Date: 05/27/2025

  Patient has 2 insurance plans primary should be hers and secondary is her husbands she wanted us to submit to his ins as Primary plan and never gave her insurance information to our office. **** paid the claim and then revered the payment because her ins is her primary insurance this happened well over a year after her exam. we are required to submit claims within 1 year form date of service so when refiled the claim was denied due to timely filing. Patients have the responsibility to know their ins plans and give to correct insurance card for us to submit the claims to the insurance company. below are the notes from her account with multiple billing department members. 2/11/2024 - T/C TO PT, EXPLAINED THAT **** PAID CLAIM BUT HAS REVERSED CLAIM AND IS TAKING PAYMENT BACK B/C PT HAS OTHER *** 1ARY TO THIS POLICY; ASKED PT FOR *** INFO, SHE SAYS SHE IS AT WORK AND DOESN'T HAVE IT; ASKED IF SHE WOULD CALL BACK WITH THE ***** SAYS SHE'LL 'GET AROUND TO IT WHEN I GET AROUND TO IT AND YOU'LL JUST HAVE TO SUBMIT IT WHEN I HAVE TIME TO DO IT'; EXPLAINED TO PT THAT IT IS PAST THE TIMELY FILING LIMIT TO SUBMIT THIS CLAIM AND IT WILL MOST LIKELY BE DENIED, WE CAN REDUCE IT TO SP; PT SAYS IT'S OUR FAULT IF IT WASN'T PAID, SHE'S HAD THIS ISSUE WITH ALL OF HER OTHER **** TOO AND IT'S NOT HER FAULT WE ALL SCREWED IT UP AND IF WE BILL HER SHE'S NOT PAYING, SHE SAYS WE HAVE 2 YEARS TO SUBMIT THE CLAIM; EXPLAINED THE ** LIMIT FOR PROVIDERS IS 1 YEAR FROM THE ** OF SERVICE FOR BCBS (PT SAID HER 1ARY *** IS BCBS), SHE DOESN'T UNDERSTAND HOW WE WERE PAID FOR ALL OF HER OTHER MAMMOGRAMS BUT NOT THIS ONE, SAYS SHE ALWAYS GOES TO THE SAME PLACE, *********************; ACCORDING TO PT ****, PT ONLY CAME TO FDG ONE TIME ****** FOR MMG, WE ARE NOT SCH; PT ***ISTS SHE ISN'T GOING TO PAY FOR THIS -MM 12/11/2024 - RCVD T/C FROM PT'S HUSB, PROVIDED PT'S 1ARY *** INFO, BCBS SAYS IF *** DOESN'T PAY IT HE'S NOT PAYING A DIME B/C ***URNACE IS A SCAM, HIS BCBS SHOULD BE PRIMARY-END OF STORY-PERIOD 'THAT'S HOW IT'S ALWAYS BEEN MY WHOLE LIFE, AND HER *** SHOULD HAVE TOLD MY ***URANCE IF IT WAS DIFFERENT AND THEY DIDN'T AND NOW IT'S ALL SCREWED UP.'; THANKED HIM FOR THE *** INFO AND SAID WE WOULD SUBMIT THE CLAIM IN AN ATTEMPT TO GET IT PAID -MM 5/23/2025 SPOKE TO PT WHO YELLED AT ME FOR LYING ABOUT NOT HAVE HER PRIMARY ***URANCE AT TOS. I EXPLAINED THE SITUATION WHICH IS ALL DOCUMENTED IN NOTES. SHE STATED THAT SHE SHOULDNT HAVE TO DO OUR JOB AND GIVE US BOTH ***URANCES EVERY SINGLE TIME. I EXPLAINED THAT WE ONLY HAD THE SECONDARY *** ON FILE AT TOS AND SHE AGAIN ACCUSSED ME OF LYING. I ASSURED HER I WAS NOT AND THAT *** SPOKE TO HER AND HER HUSBAND PRIOR ADVISING WE DID NOT HAVE THE PRIMARY ***. ON 12/11/24 PTS HUSBAND CALLED AND PRIOVIDED THE PRIMARY ***URANCE BUT CALIM WAS STILL DENIED FOR TIMELY FILING. SHE AGAIN BLAMED ME BECAUSE WHY DOES SHE HAVE TO DO OUR JOB AND PROVIDE THE PRIMARY ***URANCE THAT WE SHOULD HAVE KNOWN. I TOLD PT WE GO BASED OFF WHAT IS GIVEN AND THATS WHAT GETS BILLED. SHE MENTIONED THAT THE ** SHOULD HAVE HAD IT AND SHE HAS ALREADY CALLED AND YELLED AT THAT OFFICE AS WELL AGAIN STRESSING THAT THEY SHOULD HAVE KNOWN. I CONTINUESLY SAID TO PT AND I QUOTE 'I UNDERSTAND YOUR FRUSTERATION BUT I AM NOT AT FAULT I AM ONLY TRYING TO ASSIST.' THAT DID NOT HELP ANY OF THE MULTIPLE TIMES IT WAS SAID. ** CONTIUED TO YELL THAT WHY WOULD SHE NOT WANT US TO BILL HER PRIMARY ***URANCE IF SHE HAS IT. I RECOMMENED THAT MOVING FORWARD TO JUST DOUBLE CHECK THAT ANY OFFICE SHE GOES TO HAS BOTH ***URANCES TO AVOID THIS FROM BECOMING AN ISSUE MOVING FORWARD. AS FOR THIS CLAIM; *** DENIED FOR TIMELY FILING AND HAS BEEN **OPPED TO SP AT $150. SHE YELLED THAT SHE WAS NOT WORKING AND WILL NOT PAY IT AND WANTED TO SPEAK TO THE BILLING MANAGER. TO AVOID MORE OF A CONFLICT, I TRANSFERED TO SMH VM TO HANDLE AT A LATER DATE. BY THE LOOKS OF THE **** PT HAS BEEN A CONTINUED PROBLEM -**B
  

  Future Diagnostics Group & Women's Center for Breast Health

  Date: 05/27/2025

  Hi *****, I am sorry you did not have a good experience with our billing department. I looked at your account and all of the documentation of our correspondence with you. Per our protocols, we bill off of the insurance that is provided to us by the patients. Our protocols are also to collect all insurance cards on the date of service from patients at the first visit of each year, if they are a new patient, or if there have been any insurance changes. As we have explained to you, only your secondary insurance was provided to us on the date of service. We cannot bill the primary insurance if we do not have that information. We submitted the claim to the provided secondary insurance, it was paid by them, and then the claim was reversed so the payment was taken back due to it being the secondary. We did not hang on to anything to purposely stick you with a bill. This was an issue due to not filing the claim with your primary insurance which was not given to us on the date of service. We are sorry that you felt our staff was rude and unprofessional, I assure you that we strive to give the utmost kind and professional patient care.