Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

DeKalb Mechanical, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

0

Want to share your experience?

Leave a Review

Review Details

  • Timothy H

    Date: 04/30/2025

    Multiple issues;Started last year early spring when we needed a new A/C unit. The unit we had burned up with wiring issue and it was 24yrs old! It was an American Standard 3-ton Dual compressor unit. I selected Dekalb Machanicals bid to replace with similar unit. After the install I noticed that the new unit was a Luxaire 3-ton single compressor unit. I questioned the salesman and was told that its 24yrs newer and technology has improved?As spring turned to summer 6 weeks went and I get a $600.00 bill from ComEd. I immediately called Dekalb Machcanical to complain, normally the ComEd was about $250.00 . They came out and looked at and told me the A/C was fighting with Gas Heat system. Their solution was to remove a TechMar control unit and replace it with a Taco multilevel control unit. Multilevel because the Gas Heating system has 4 zones. I had asked for an estimate and was told you dont need an estimate.. then 3 months later I get a $3000.00 for that new Taco unit!!!I was told yep that the cost of putting in the new box? So paid the bill and complained !! Then the winter of 2024/2025 came and I found I couldnt keep my house warmer then 66 degs in below zero weather! I really complained and demanded they fix it! Finally ***** ****** came out and looked at it and said this Taco box is wired wrong and 2 of 4 heating zones are not functional. ***** had his person come out with ***** present wire the Taco box properly. Thats just an overview of the exhausting and BS I put up with for over a year! I cannot in good conscience recommend this business to anyone!

DeKalb Mechanical, Inc is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.