Business Profile
Urgent Care Clinic
Physicians Immediate Care Corporate HeadquartersHeadquarters
Complaints
This profile includes complaints for Physicians Immediate Care Corporate Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 53 total complaints in the last 3 years.
- 19 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********hysicians immediate care bills cannot do pay using touch tone phone. I would love to be able to pay my bill and never use this company ever again.
Business Response
Date: 05/12/2025
Response attached.Initial Complaint
Date:03/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23076067
I am rejecting this response because: Their name is still Physicians Immediate Care when no physicians are onsite to provide care. That is blatantly misleading to consumers.I received a phone call from Physicians Immediate Care after my BBB complaint and was not satisfied with their response. They repeated asked me for patient information even after I informed them that the patient was minor child, they still pressed me for more patient information.
They are hiding behind "patient privacy" in their response to the BBB but when dealing with me directly, they are most interested in PII about me and the minor patient and not interested in solving the issue with their false advertisement.
The media should be made aware of their business practices as this is a threat to public safety and public health needs.
Kind regards,
******* *****Business Response
Date: 03/19/2025
Response attached.Business Response
Date: 03/25/2025
PIC has already reached out to the patient to address his concerns. Please close this.Customer Answer
Date: 03/27/2025
Complaint: 23076067
I am rejecting this response because: While, PIC reached out to me, I am not satisfied with their response. (PIC) Calling me to tell me you they did nothing wrong is not a solution nor is it an acceptance of misleading and false advertising on their part -- both of which are the basis of my claim.
Sincerely,
******* *****Initial Complaint
Date:02/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went into this clinic on 2/15 with an allergic reaction when I ate shrimps and I noticed my eyes was itching and my mouth started to swell up and my tongue was feeling swollen it was hard to breathe to swallow, and feeling really bad with not being able to see. I was told by this PA ******** ******** that noting is wrong because it should have come out of you by now. Then she tells me the only problem I see you need to stop taking your blood pressure medication because that is what causes problems when you eat certain foods. She was very rude and inconsiderate. She said maybe you need an Epic pen to carry with you. The she sent some eye drops say maybe this will stop the itch. Then sent this med to a pharmacy in ************ IL. When I told her what pharmacy I use. Very rude, and would not let me speak with the ** was to be on duty, say shes gonna tell you the same thing. Then the next day I had to go to another ************ where I was see right away and the ** seen where I had an allergic reaction from my face being puffy and lips swollen, and she didnt see nothing wrong just stop taking your blood pressure pills . I was prescribed some medication to take away the pressure and pain. I want this clinic investigated, and its not a clean facility.Business Response
Date: 02/27/2025
Response attached.Initial Complaint
Date:01/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********it should be received in 2-3 weeks. Guess what? Still no check. I asked if I could speak with a supervisor, as I am not confident a check has been mailed. Still waiting a call back. This is wrong. I've been waiting for my refund for almost a year.Business Response
Date: 01/29/2025
Response attached.Initial Complaint
Date:12/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22739509
I am rejecting this response because: ************ still has not submitted my claim on Oct 19, 2024, therefore my insurance can't pay it . Also why am I not being paid the $40 from the visit back in September? Those are 2 separate visits. My insurance paid the claim for Sept, therefore I should receive my $40 that I overpaid. Also please submit my claim for Oct 19, and send me back my $40 once they pay, which they will. Cigna has not received the claim for Oct 19.
Sincerely,
**** ****Business Response
Date: 01/02/2025
Response attached.Business Response
Date: 01/09/2025
This complaint is under review.Initial Complaint
Date:12/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They finally applied the payment to my account after fighting with them for 4 months. This company has predatory billing practices as evidenced by the multiple similar complaints; I will never use them again and will also discourage anyone I know from using them. I honestly don't know how they have an A+ BBB rating.
Sincerely,
********* ***** had ample time to resolve this issue by simply applying the amount we paid on the *** 8/28 to my account. I am in school and am very busy, and want this resolved as soon as possible. If you need more information or need to speak with someone regarding this claim, please call my mother, ******** *****, at ************. She has my full permission to discuss anything related to this claim with you.Business Response
Date: 12/31/2024
Response attached.Initial Complaint
Date:11/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. The issue has been resolved, not by their own doing but from the fact that I had to continually hound them to get it done. Someone from PIC reached out to confirm it was settled and that this should never have been an issue in the first place.
Sincerely,
****** ******or. I am currently calling right now and speaking to a third ****** today and am currently on hold. I don't understand how this is still not cleared up almost two months later. This is a horrible business practice as I keep getting texts and emails about the outstanding bill which I shouldn't have received in the first place.Business Response
Date: 11/19/2024
Response from the billing department on 11/19: '******* replied: "Called pt and spoke with her and advised that the payment had been posted. She was not happy this took so long to resolve but is happy resolved."Initial Complaint
Date:11/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22539598
I am rejecting this response because: Physicians Immediate Care hasn't reached out to me to resolve this issue.
Sincerely,
******* ********st, and November 6th and keep getting told that I am on a list to get a refund. Nobody can tell me how long it will take to get the refund for $165. They have had over a month since I have requested this refund. They have had plenty of time to issue it.Business Response
Date: 11/12/2024
Response attached.Business Response
Date: 11/18/2024
Response from billing on 11/14: ''******* replied: "Called pt and spoke with her, she understands this will be mailed on tuesday and come via physical check'Customer Answer
Date: 11/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
Date:11/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22526218
I am rejecting this response because I was informed that an investigation would be conducted, but I am still waiting for an update on what has been discovered. Additionally, I am requesting a full refund as I did not receive the assistance I expected.
Sincerely,
******* ********puter) Her response felt dismissive in a healthcare setting.I asked if Apple Pay was available for the co-pay, as I didnt have my card. L responded, "If you dont pay, you wont be seen," forcing me to call my father while in distress to complete payment. This was challenging as I experienced burning on my face, trouble breathing, numbness, and tingling in my ******* a healthcare worker with seven years of experience, I am deeply concerned by the lack of empathy and professionalism displayed by the front desk staff, which could seriously impact vulnerable patients, particularly the elderly. Their dismissive behavior not only compromised my experience but may endanger others in need of immediate care. This reflects poorly on healthcare standards, and I urge management to address this issue. For the safety and well-being of future patients, I recommend disciplinary action be taken. Im saddened and disappointed by this experience and hope immediate action will be taken.Business Response
Date: 11/11/2024
Response attached.Business Response
Date: 11/12/2024
This complaint is under review.Business Response
Date: 11/12/2024
This complaint is under review.Customer Answer
Date: 11/12/2024
Complaint: 22526218
I am rejecting this response because I was informed that an investigation would be conducted, but I am still waiting for an update on what has been discovered. Additionally, I am requesting a full refund as I did not receive the assistance I expected.
Sincerely,
******* ********Initial Complaint
Date:11/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22523720
I am rejecting this response because: I am still trying to connect with the company per the attached email so I do not consider this matter closed.
Sincerely,
******* **** reach the billing department but said they would continue to call for next several days until they receive a response. I am not sure if they ever got through. I then wrote an e-mail to ****************** on 10/21/24 based on a comment left by the company to a review I left on their website. I still have not received a response to that e-mail.The due date on the bill was 10/22/2024 so I submitted payment to avoid being sent to collections. However, I am writing to dispute the charges as I believe I was fraudulently billed under the wrong codes. I request that a coding review be performed as soon as possible and refund remitted to me as soon as possible. I requested and obtained the clinical notes for the visit that support my claim that this was not a 45+ visit and my insurance company indicated that it was not normal practice for an urgent care to bill an additional new patient charge.Business Response
Date: 11/25/2024
Response attached.Business Response
Date: 12/16/2024
This complaint is under review.
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