Reviews

Review Details

• Review fromWanda A

  Date: 05/19/2025

  Great service immediate response and attentive staff. Would definitely recommend.
  

  Interprenet

  Date: 05/20/2025

  Thank you, *****, for your 5-star review of our services. We truly appreciate it and look forward to assisting you again with language services.

• Review fromSehchew B

  Date: 11/09/2024

  I recently used Interprenets services for an interpreter to assist my client in a USCIS asylum interview. Unfortunately, the experience was well below the standards expected for such an important service.The booking was confirmed in advance, and I sent crucial preparation documents to Interprenet ahead of time so the interpreter would be well-prepared. Additionally, I informed Interprenet about poor cell reception at the interview location and requested the interpreter meet my client at the building entrance.Despite these arrangements, the contracted interpreter reportedly didnt receive any preparation materials or my clients contact information, and entered the office without contacting my client. This miscommunication left the interpreter with only a few minutes to glance over materials before the actual interview.During the interview, my client reported several issues with the interpretation. Key terms central to the case were mistranslated or left undefined, affecting the clarity and meaning of my clients statements.For example, terms were either omitted or inaccurately translated, which altered their context significantly. My client also noted that the interpreter frequently paused, causing interruptions and confusion for both my client and the interviewing officer.On occasion, the interpreter interrupted my client to provide his OWN interpretation of the officers questions. But it actually diverged from my clients actual words.Afterward, I contacted Interprenet to address these concerns. Despite repeated follow-ups, radio silence followed. Then the company provided only a brief response, stating they were conducting an internal review.The lack of preparation and quality in this service was highly distressing for my client. For anyone considering Interprenet for crucial interpreter services, I recommend carefully evaluating alternative options.
  

  Interprenet

  Date: 11/27/2024

  We would like to address the concerns raised in your review. After conducting an internal investigation, we have found that our experienced ** interpreter received all necessary materials and contact information beforehand. But we understand the concerns raised by your client regarding interpretation discrepancies.We would like to clarify that the ***** has a process in place to ensure accurate interpretations, including the presence of a language monitor who did not intervene to question our interpreter's renditions.While we stand by our interpreter's performance, we understand the importance of addressing any concerns raised by our clients. As a gesture of goodwill, we offered you a discount, which you accepted. We would like to emphasize that we take all feedback seriously and continuously strive to provide exceptional interpretation services.We value your business and hope for the opportunity to serve you better in the future.