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Business Profile

Obituary Notification Service

Legacy.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Obituary Notification Service.

Reviews

Customer Review Ratings

1.25

Average of 65 Customer Reviews

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Review Details

  • Diane G

    Date: 10/11/2022

    This is a scam. Ordering flowers on the Legacy.com site resulted in emails that stated they could not provide the arrangement that was offered on their site. Then 2 hours before the service received an email that they could not deliver on time. Asked them to deliver to the home that day and later found out they could not. Called customer service who said they would contact a local florist to make and send something the next day. It should have been made already!!!I cancelled the order after interminable hold on the phone. Told them I thought this was a scam and they immediately hung up. Wish I had researched this before ordering from Legacy.com and Teleflora.

    Legacy.com

    Date: 10/13/2022

    We truly apologize for the experience you had with your sympathy flower order and regret that our vendor was unable to locate a florist that could fulfill this order. Our vendor reached out to you on 10/11 to advise you of the cancellation and refund, and offered to send a complimentary arrangement to the family home. If you would like to take them up on this offer to make things right, please do reach out.

  • john p

    Date: 10/03/2022

    This place is a joke. I ordered flowers for a memorial service almost a week ahead of time and an hour before the service I get an e-mail telling me they cannot fulfill the order. Praying that I get a refund at this point. After reading the reviews this seems like their typical way of doing business. Should have read the reviews before I placed the order but they were on the funeral homes website. After reading all the bad reviews which Legacy always has a we are so sorry response I am sure I will get one as well.

    Legacy.com

    Date: 10/04/2022

    We are truly sorry to hear that you had this experience with one of our vendors. Our flower partner was unable to secure a florist after several attempts and they said that they reached out to you to let you know. A full refund was issued and should be reflected soon, however, if you have any further questions you can reach out to our support team at [email protected] and we are happy to help.

  • Tywanda G

    Date: 09/08/2022

    Will NEVER order from here again..After I placed my order I got a email saying that what I ordered was unavailable but they had already took my money so I decided to get a refund. This was on the 2nd of September..It is now the 8th and still no refund..Finally got a email saying they can mail a check..Don't have a good feeling about this..It's sad I lost my aunt and money..

    Legacy.com

    Date: 09/09/2022

    We are truly sorry that the flowers you ordered were not available, and for the delay in receiving your refund. When our accounting department attempted to refund your account the funds could not be received electronically. You should be receiving the full refund by check to the address you provided our customer support team. If there is anything more we can assist with, please do reach out to our support team at [email protected].

  • Shannon W

    Date: 08/27/2022

    The flowers were fine, but the sympathy card had a giant "Please review us on ********* Yelp or ******** ***** on it right under the message I wrote to my dead friend. I wish I could post a photo. So tacky and disrespectful.

    Legacy.com

    Date: 08/31/2022

    We are sorry to hear about this experience with one of our vendors. We have already spoken with the customer and provided her a full refund. We've also shared this feedback with the florist in question. If there is anything else we can do please reach out to us at [email protected] and we are happy to help.

  • Sandra W

    Date: 07/08/2022

    Order tree to be planted in memory of my cousin. Paid for with credit card online. Was suppose to receive an email when tree was planted. Money taken no tree planted. Scammers.

    Legacy.com

    Date: 07/11/2022

    Hello, thank you for reaching out. We're sorry to hear you didn't receive a digital certificate for your memorial tree purchase. Certificates are sent to the email provided at checkout within 1-2 days of the purchase. Sometimes these emails are diverted to spam or junk folders, so we recommend you check there for an email from our partner company, Arbor Day. If you didn't receive the emailed certificate, you are welcome to contact our support team at [email protected] and we would be happy to look further into this for you.Best regards,********************* Manager, ******************* Legacy.com

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