Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our building paid The Professional Locksmith in full for a new intercom system installation, which was not completed properly. One unit owner's system has not been operational since the installation date. The business has been unresponsive to extended good faith outreach efforts to resolve the matter. We simply want the job that we paid for to be finished properly in a timely manner. We are 8 days after our initial installation at this point, and have spent hours trying to get them to resolve the matter and resolve the matter ourselves.

• Initial Complaint

  Date:04/18/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Professional Locksmith and set up an appointment to have 3 door locks repaired after reading the good reviews, seeing the 10% discount for 1st. time Customers and confirming to Credit card I wanted to use was accepted by thier company. After a series of miscommunications, and poor ***************** I only had one Door repaired. My receipt came on my Cellphone after the Locksmith had left and I saw I was charged an additional fee for using a Credit Card and that I had not received my 10% advertised discount. I phoned Professional Locksmith said that I had not received my 10% New Customer Discount and had been charged a processing fee and would liketo speak to a Manager about a billing adjustment. I was told no Manager was available but I would be contacted Monday. I called and requested a Manager and was told she was busy but would get back to me. When the Manager called me back and I requested the billing adjustment, she persisted for details about the situation. I told her that I was not calling to make a complaint against the Technician but that it had been very problematic, I did not however have any issue with the service that had been performed or clean up, I was only requesting the advertised discount and the removal of the fee for using the Charge Card. The Manager agreed to remove the fee and refund the 10%. I said Thank you and hung up. A few minutes later I recieved a call from the Manager saying that after she Listened to recorded phone conversation that she did not hear me ask for the First Time Customers Discount so she would not be honoring it, but would be willing to credit a future service. I advised her would be no future business between us. I am requesting the BBB assist me . Thank you .