Reviews

This profile includes reviews for Premium Home Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Premium Home Service

  6723 N Sacramento Ave Chicago, IL 60645-4222

• 

  Premium Home Service

  8400 S. Harlem Bridgeview, IL 60455

Review Details

• Review fromStephanie H

  Date: 05/22/2025

  Complete scam. Please don't loose $99 like I did. They are listed under several companies that don't exist. Gox River Grove Electricians etc.

• Review fromShelley H

  Date: 05/06/2025

  Complete scam. Called a local company and they charged me for a 99 dollar service fee (which was a new customer discount) saying they would be at my home between ******* pm. Didnt show. Went by the local company I called and they have been closed for years. Somehow they have their number on ****** for the company that is no longer in business. Now getting texts from other numbers saying they are hot on the case of a potential scam I was involved in today if it would let me do no stars.thats what they would be getting

• Review fromJon L

  Date: 03/26/2025

  I had a guy from what I thought was a local business come give me an estimate on some electrical work. The email said *********************** They charged $99 for the estimate which I agreed to. One year later they charged my card $99 again. Turns out the charge wasn't a one-time thing, I'm on some annual charge program so I'm going to have to get a new debit card since I have zero confidence they'd take me off regardless of what they say. There's quite a bit of information about this company and those involved online now. *************************** has the story as of now.

• Review fromCapt Mark M

  Date: 02/01/2025

  They ran my credit card over a year after I had 20 minute service from a gentleman 30 to 80 yards from the dock where my boat was. I needed your special tools for feeding wires through tight spaces, which they assured me they could do. They could not.!!. They tried to run my credit card again as if I had an annual subscription with their company at 3:07 AM Saturday morning so that I couldn't connect with them until Monday. That's not the way to do business and you can be restored the full extent of the Florida and US ************************ will be on their case. Capt ********************  

• Review fromCharmaine G

  Date: 10/21/2024

  So disappointed!
  I'm almost suspicious that something odd is going on here, or they simply didn't care.
  I requested an appointment for Saturday afternoon and never received a callback. The phone number listed does not get answered.
  Eventually cancelled that job.
  I re-requested a service for late Monday afternoon either late Sunday evening or early Monday morning. Crickets again.
  I called around 11:15 am on Monday to confirm they could make a service call. Sure they said, they'd be there between 3-6 pm.
  I called at 5:17 pm to find out if they were still coming out. Yep they will be coming out.
  I called again at 6:44 pm to cancel the job and cancel my service plan.
  I had a great service call back in 2021. What the heck happened to them?

• Review fromSunoh C

  Date: 08/30/2024

  I was scammed by ****** ******************** as it was answered by a person from Premium Home Service and then I was charged $99/month. 

• Review fromShalin P

  Date: 08/29/2024

  Would give them 0 stars if I could. Their contracted service technician came out to service my garage door. Made an adjustment and said the gear was broken and that I needed a new garage door opener. I told him I'd think about it and continued to use the garage door. 4 months since the consultation, I've still been using my garage door without any issues. Seems like he was deceitful about the diagnosis and I image these "technicians" scam many many other people. Also, it seemed fishy there was no way to cancel your annual "subscription" on the app. When I called the customer ********************** line to cancel my subscription, the service member didn't take any information and said I'll get a cancellation confirmation by email in a few minutes. A couple hours roll by, no email. I call back and ask if I have an active subscription, which they confirmed was still active.

• Review fromHeather L

  Date: 08/12/2024

  This company is a scam. We called who we thought was the original installer of our unit, Soar Heating and Cooling, requesting a tech to be sent out to repair our heat pump. The tech we received was from another company and claimed he was sent by a central dispatch company (Premium Home Service). He spent about 5 minutes looking at our unit and said it was a costly (thousands) part that needed to be replaced but may or may not be covered by warranty (our unit is still well within warranty range). We called the Mfg. to confirm warranty coverage and then called a different company for a second opinion which ended up being a quick fix of a loose electrical connection with no parts required. We suspect they were going to charge us for this expensive part and then either ghost us or do the repair and claim it wasn't covered by warranty, thus keeping our $2K+. On top of the bad diagnosis, we were signed up for an auto renew subscription for Premium Home Services that we never consented to either by phone or online. We were signed up for this without our request or permission and only by finding the subscription email in my junk mail did I discover this. I called about the confusion and was treated very rudely, berated by the service agent and told they have call logs proving I called and consented to the service. After a very aggravating phone call, i got the subscription cancelled. This company is a scam and provides the worst of service, if any.

• Review fromMatt C

  Date: 08/07/2024

  Agree with every negative complaint here. Fake business fronts, shady handling of subscription service, unreliable appointments and technicians, capatilize on desperate homeowners (our AC went out in the dead of summer). Certainly a scam.

• Review fromEric M

  Date: 07/23/2024

  Premium Home Service is a scam. I called for a water heater repair and scheduled a tech to come out. I happened to get on-line about two minutes after I hung up and had a $150 service membership agreement charged to my credit card. This was not discussed, and I surely did not approve it. I immediately called back to cancel the service call and had the fees removed, supposedly. My next credit card ******************* had the charge on it. I now will have to go through all of the ** to get this removed from my credit card. People like this should be put in jail!