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Business Profile

Graphic Printing

RR Donnelley

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graphic Printing.

Complaints

This profile includes complaints for RR Donnelley's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

RR Donnelley has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • RR Donnelley

      35 W Wacker Dr Chicago, IL 60601-1723

    • RR Donnelley

      36 W Wacker Dr Chicago, IL 60601

    • RR Donnelley

      36 W Wacker Dr Chicago, IL 60601

    • RR Donnelley

      65 Sprague St Ste 9 Hyde Park, MA 02136-2062

    • RR Donnelley

      22 Town Farm Rd Unit 4 Westford, MA 01886

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have told this company many times to stop littering my lawn with "Save" advertisements. Don't drop these in my yard or even come anywhere near my yard with them.

    • Initial Complaint

      Date:03/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has a subsidiary, ********, that delivers unwanted mailers to houses. I have unsubscribed from their mailer on several occasions in the last 18 months yet their solicitations come to my home. This company needs to stop delivering their unwanted mailers to my home immediately. It's unwanted solicitation, not to mention how be these mailers are bad for the environment. I walk daily in my neighborhood and see these papers in a bag discarded on the street or sidewalks.Stop sending me any mailer. I don't want them. Never wanted them and will never want them going forward.

    • Initial Complaint

      Date:02/12/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company's subsidiary is ********, a marketing company. They deliver local ads by throwing them into yards. I have made two requests to have them stop throwing this trash into my yard. So far, they have ignored **** just want them to stop wit the ads.

    • Initial Complaint

      Date:12/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked this company numerous times to stop delivering their trash to my address. Not only have they not stopped, now they have someone in a loud truck harassing me by stopping in front of my house at 10:30 pm and taking a picture of my house. They deliver the trash at 3 am, so how is taking a picture at 10:30 pm proving anything. This harassment has got to stop. Not only is the company ******** harassing me by throwing their trash in my yard but now they are intimidating me by sending some person in a loud truck to sit outside my house and take pictures. Ill be filing criminal complaints soon.

    • Initial Complaint

      Date:08/23/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company delivers newspaper advertisement to your house. At one point the ad came in the mail and i treated it as junk mail.(trash). Now, they toss it on to your proper like a newspaper. the only issue is i never ordered it. So, someone is troughing trash onto my proper. Can go on website to stop, but i am singled out to give my address and if i want confirmation to supply email address. In the tiny words of policy, they now can take the supplied information and sell it for a profit. Never signed up for any service. My city, Code compliance can do anything and ***************** either. They found a loop hole. As long as they don't come onto property they can toss the trash. Since the cop didn't see the commit crime, they cant write ticket. Just want it stopped with out turn over my information

      Business Response

      Date: 08/23/2024

      Sorry to hear **** does not find value in Save; however, Save is now owned by RRD and is no longer affiliated with Vericast. 

      We have forwarded his complaint to them so they can address the matter with him.

      Sincerely,            
      Vericast

    • Initial Complaint

      Date:08/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need this company to stop sending me items in the mail. I did not order them. I tried to call them to aask them to stop, but the attendent began asking me quistions i thought i should not answer over the phone. I need them to stop sending unsolicited items.

    RR Donnelley is NOT a BBB Accredited Business.

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