Reviews

This profile includes reviews for Shortform Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shortform Inc.

  2027 W. Division St #202 Chicago, IL 60622

• 

  Shortform, Inc.

  955 Massachusetts Ave Cambridge, MA 02139-3233

Review Details

• Review fromSheila R

  Date: 06/29/2024

  Not happy with automatic billing that was not agreed to.

• Review fromSteph S

  Date: 09/21/2023

  Dear God, stay away from this company! They fully bill even after you cancel your subscription in the free trial period and have no prorated reimbursement for early cancellations. I disputed with my CC company and Short form cam back with a bunch of bogus email docs that were supposedly sent to me but did not match any of my subscription details.... STAY FAR FAR AWAY! If you notice their responses below are all cookie cutter as well. They do not look at any case individually. They are money hungry and do not consider their consumers, all for a dollar and the expense of their reputation. They are the worst company I have ever come across. so gross

• Review fromVaughn P

  Date: 04/12/2023

  Well, here is my experience of Shortforms one of a kind billing practices. I paid in full my annual fee of $197, advertised as a value of $16 a month versus the month to month rate of $24 per month. My account indicated that I would have access through March ****. Not wanting to be billed for another year after March ****, I switched to a monthly subscription. I believed that by switching to a monthly plan I would be billed at $24 a month starting in ****. I did not realize that when I switched they retroactively billed me at $24 a month and would continue until I switched back to an annual plan. Meaning that although I thought I paid $197 for a year, since I switched to monthly billing the $197 now only covered 8 months because $24 was deducted from the $197 credit on my account instead of $16. When I tried to switch back to the annual plan, I was told I would have to pay $1.48 for the proration. Why was there a prorated amount when I was switch from a plan that cost more to a plan that cost less per month, I do not know. Out of concern that I was going to owe more and more money, I cancelled my subscription at the cost of losing $197because, of course, when you cancel your membership you dont have access for the year that you paid up front and in full, at Shortform it terminates at the end of the month. Because of this seemingly unique practice that sharply detracts from user experience, I give them a 1 star.

  Shortform Inc.

  Date: 04/14/2023

  We're sorry about the confusion here. If you cancel the annual plan, you keep your subscription for the full year. We're working on making the transitions from annual to monthly clearer, but in the meantime our support team helps make all subscription changes smooth.

  For your particular account, we've switched you back to the annual plan, and increased your subscription time so it expires April 14 ****, at no charge. You will not be billed again unless you reactivate your subscription, which will ask you for a confirmation.

• Review fromAlisa L

  Date: 01/05/2023

  Horrible company. Do NOT put your credit card information on their site. They changed my subscription from monthly to yearly and charged me for a full year. Either they are ripping people off or their site is not secure. Buyer beware this company will leave your credit card open to charges that are not yours.